You will get Expert Customer Support: Email, Chat & Phone Assistance
Project details
Looking for expert customer support? You've found it! With 8+ years of experience in diverse industries, I offer top-notch email, chat, and phone support. My HR and administrative management background allows me to understand customer/stakeholder needs deeply. Count on my strong communication, problem-solving, and organizational skills to handle various tasks like call/complaint management, email/chat/phone support, order processing, product onboarding, team management, and e-commerce.
As a client liaison officer at Housing Finance Group, I fostered customer/stakeholder relationships, ensured compliance, prepared/distributed reports, audited accounts, and provided feedback/recruitment assistance. Proficient in Microsoft Office, CRMs, and online tools, I'm fluent in English and Swahili. I'm flexible, reliable, and always eager to learn.
Passionate about exceptional customer service, I exceed expectations. Rest assured, I'll deliver high-quality support. Let's discuss your requirements and expectations. Contact me today!
As a client liaison officer at Housing Finance Group, I fostered customer/stakeholder relationships, ensured compliance, prepared/distributed reports, audited accounts, and provided feedback/recruitment assistance. Proficient in Microsoft Office, CRMs, and online tools, I'm fluent in English and Swahili. I'm flexible, reliable, and always eager to learn.
Passionate about exceptional customer service, I exceed expectations. Rest assured, I'll deliver high-quality support. Let's discuss your requirements and expectations. Contact me today!
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Ecommerce, Education, Energy, Environmental, Food & Beverage, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$20
|
Advanced
$40
|
|---|---|---|---|
| Delivery Time | 1 day | 10 days | 20 days |
Number of Hours of Work | 3 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$7Frequently asked questions
About Anne Njoki
Virtual Assistant with 5+ Years of Customer Service Experience
Nairobi, Kenya - 7:41 pm local time
My Skills
Customer service
I have a proven track record of providing excellent customer service, both in person and over the phone. I am able to handle a variety of customer inquiries and complaints in a professional and efficient manner.
Virtual assistance:
I can provide a wide range of virtual assistance services, including:
* Scheduling and appointment setting
* Providing information to callers
* Completing forms
* Drafting correspondence
* Product listings
* Personalized travel plans
* Presentations
* Microsoft Office, Google Suite, data entry, file management, and phone communication
* Personal administration, executive support, real estate, digital marketing, ecommerce, and social media account setup
My Achievements
* Received the "Employee of the Month" award at Housing Finance Group for consistently providing excellent customer service.
* Successfully managed a team of customer service representatives and ensured that all customer inquiries were handled in a timely and efficient manner.
* Developed and implemented a new customer service training program that resulted in a significant improvement in customer satisfaction scores.
Why you should hire me
I am a reliable, efficient, detail-oriented, and flexible individual who is always willing to go the extra mile. I am passionate about providing excellent customer service and exceeding client expectations. I am also eager to learn new skills and tools to enhance my performance and add value to your projects.
If you are looking for a highly skilled and experienced customer service representative and virtual assistant, please feel free to contact me. I would be happy to discuss your requirements and how I can help you achieve your goals.
Steps for completing your project
After purchasing the project, send requirements so Anne Njoki can start the project.
Delivery time starts when Anne Njoki receives requirements from you.
Anne Njoki works on your project following the steps below.
Revisions may occur after the delivery date.
Project review
I will review the information and materials that you provide me and familiarize myself with your business and customer support service.
Customer support platform testing
I will set up or log in to your customer support platform or software and test its functionality and features.