You will get Expert Customer Support for E-commerce | Chat, Email & Order Help
Rising Talent
Project details
Looking for a reliable Customer Service Representative who can boost your brand’s reputation and keep your customers happy? You’ve just found the right fit.
Here’s how I can support your business:
Email & Live Chat Support
Inbound/Outbound Calls
Social Media Engagement & Community Management
Order Processing, Exchanges & Refunds
Tech Support & Troubleshooting
CRM & Excel Record Management
Why Work With Me?
✔️ 3+ years of Customer Support experience
✔️ Fast, friendly, and professional responses
✔️ Excellent English communication skills
✔️ Organized and detail-oriented
✔️ 100% commitment to customer satisfaction
Platforms I Excel In:
Ticket Systems: Zendesk, Freshdesk, Gorgias, Helpdesk
Chat Support: LiveAgent, Slack, WhatsApp, Gmail, Discord
Social Media: Facebook, Instagram, Twitter, LinkedIn
I specialize in handling customers with patience, empathy, and professionalism—helping your business earn loyalty, repeat sales, and 5-star reviews.
📌 Also open to long-term and permanent roles.
Let’s work together to create seamless customer experiences for your business.
Best regards,
Timothy
Here’s how I can support your business:
Email & Live Chat Support
Inbound/Outbound Calls
Social Media Engagement & Community Management
Order Processing, Exchanges & Refunds
Tech Support & Troubleshooting
CRM & Excel Record Management
Why Work With Me?
✔️ 3+ years of Customer Support experience
✔️ Fast, friendly, and professional responses
✔️ Excellent English communication skills
✔️ Organized and detail-oriented
✔️ 100% commitment to customer satisfaction
Platforms I Excel In:
Ticket Systems: Zendesk, Freshdesk, Gorgias, Helpdesk
Chat Support: LiveAgent, Slack, WhatsApp, Gmail, Discord
Social Media: Facebook, Instagram, Twitter, LinkedIn
I specialize in handling customers with patience, empathy, and professionalism—helping your business earn loyalty, repeat sales, and 5-star reviews.
📌 Also open to long-term and permanent roles.
Let’s work together to create seamless customer experiences for your business.
Best regards,
Timothy
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$80
|
Standard
$275
|
Advanced
$999
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 22 days |
Number of Hours of Work | 4 | 20 | 88 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$50 - $200
Additional Hour of Work
+$9Frequently asked questions
1 review
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LD
Linda D.
Apr 5, 2026
Beta Testers Needed for Personal Financial Planning App (15-30 mins)
Thank you for your prompt and thoughtful feedback as a beta tester for Moola.
About Ikenze
Exec VA | Airbnb Co-Host | Short-Term Rental & Customer Support Expert
Enugu, Nigeria - 7:46 pm local time
That’s where I come in — your behind-the-scenes Customer plus Admin Support and Short-Term Rental Wizard, turning chaos into calm and efficiency into pure magic.
I help short-term rental owners and busy executives like you stay effortlessly organized, delight guests, and scale stress-free.
Hi, I’m Ikenze, a proactive Virtual Assistant with over 3 years of experience in Property Management, Airbnb (+other OTAs) Co-hosting, Customer Service, and Executive & Administrative support. I help busy hosts, entrepreneurs, and executives stay organized, productive, and stress-free.
I’ve managed multiple short-term rental listings, ensuring smooth guest communication, efficient check-ins, and consistent 5-star reviews. On the customer service side, I’ve handled 2,000+ tickets with a 98% satisfaction score — providing fast, kind, and solution-driven support that keeps customers happy and loyal.
For executives and business owners, I take care of calendar scheduling, email management, travel coordination, and documentation — freeing you to focus on what matters most.
My goal is simple: to make your day easier, your operations smoother, and your clients or guests happier.
⭐ Why Clients Choose Me:
✔ 3+ years experience with Airbnb (+other OTAs), execs & property managers
✔ Skilled in Google Workspace, Notion, Trello, Slack & CRM tools
✔ Reliable, responsive & easy to work with
✔ Time-zone flexible & detail-oriented
Let’s talk! Send a quick message or click “Invite to Job.”
I respond fast — and deliver even faster.
Steps for completing your project
After purchasing the project, send requirements so Ikenze can start the project.
Delivery time starts when Ikenze receives requirements from you.
Ikenze works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding
You provide access to tools, policies, and product details.
Setup & Familiarization
I review FAQs, scripts, and escalation processes.