You will get General Virtual Assistance for Phone calls, email , chat and admin support.
Rising Talent
Rising Talent
Project details
Are you looking for a dependable, detail-oriented customer support professional who can represent your brand with empathy and precision?
I bring over 8 years of experience in multichannel customer service, supporting B2B clients across the U.S., Canada, and Australia. I specialize in handling email, live chat, and phone support, ensuring every customer interaction is clear, respectful, and resolved efficiently.
What I offer:
• 📞 Phone, Email, and Chat Support (inbound/outbound)
• 🧠 Product and Process Knowledge Mastery for accurate issue resolution
• 🧾 CRM Proficiency: Salesforce, Citrix, Telegence, Microsoft Office
• ✍️ Clear, professional communication with native-level English fluency
• 🔍 Meticulous documentation and follow-through
• ⏰ Flexible availability for part-time, full-time, or project-based work
Whether you're a startup needing a reliable first-line responder or an established business looking to scale support, I’m here to help you deliver a seamless customer experience.
Let’s build trust with your customers—one conversation at a time.
I bring over 8 years of experience in multichannel customer service, supporting B2B clients across the U.S., Canada, and Australia. I specialize in handling email, live chat, and phone support, ensuring every customer interaction is clear, respectful, and resolved efficiently.
What I offer:
• 📞 Phone, Email, and Chat Support (inbound/outbound)
• 🧠 Product and Process Knowledge Mastery for accurate issue resolution
• 🧾 CRM Proficiency: Salesforce, Citrix, Telegence, Microsoft Office
• ✍️ Clear, professional communication with native-level English fluency
• 🔍 Meticulous documentation and follow-through
• ⏰ Flexible availability for part-time, full-time, or project-based work
Whether you're a startup needing a reliable first-line responder or an established business looking to scale support, I’m here to help you deliver a seamless customer experience.
Let’s build trust with your customers—one conversation at a time.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$110
|
Advanced
$220
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 14 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Ernestina
General Virtual Assistant
Trece Martires City, Philippines - 12:30 am local time
more than 8 years of experience managing multiple B2B
accounts for US and Australian clients. Proven ability to
provide support across phone, email, and chat while meeting monthly KPI’s. Skilled in CRM platforms, Microsoft Office , G-suite and other software. Currently transitioning into freelance virtual assistant and remote support roles, offering full effort of assistance, proactive, detail oriented , and self driven to ensure providing effectiveness of my assistance and success for client’s business.
Core Skills:
Technical Skills:
Computer Literate.
Familiarity using CRM and other software platforms.
Data entry skills
Microsoft Office and G-Suite familiarity
Tech savvy, and knowledgably in using AICHATGPT and Copilot as advance research engine
Privacy: Masking, encrypting, and blurring sensitive data
Soft Skills:
Fluent English communication
Multitasking and strong decision-making under pressure or complex issue
Empathetic, professional customer handling with friendly tone and human connection
Highly adaptable and proactive learner
Steps for completing your project
After purchasing the project, send requirements so Ernestina can start the project.
Delivery time starts when Ernestina receives requirements from you.
Ernestina works on your project following the steps below.
Revisions may occur after the delivery date.
Understand your support goals and tools
I’ll review your business objectives, target audience, and the platforms you use (e.g., email, chat, CRM) to align with your customer service strategy.
Review existing workflows and FAQs
I’ll study your current support scripts, escalation paths, and knowledge base to ensure consistency and accuracy in responses.