You will get Expert E-commerce & Customer Support | Customer Support Representative
Rising Talent
Rising Talent
Project details
You will get a reliable E-commerce Expert and Professional Customer Support Representative who will manage your store operations, handle customer inquiries, and improve overall customer satisfaction.
If you are struggling with delayed responses, refund disputes, negative reviews, order issues, or Amazon account health problems — I will streamline your support system and protect your brand reputation.
I specialize in ecommerce support, CRM management, and Amazon Seller operations to ensure smooth daily business operations.
➤➤𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜𝗻𝗰𝗹𝘂𝗱𝗲𝗱:
➤ Email, Chat & Phone Customer Support
➤ Order Processing & Shipment Tracking
➤ Refunds & Returns Management
➤ Zendesk & HubSpot CRM Handling
➤ Amazon Seller Central Management
➤ FBA & FBM Support
➤ A-Z Claims & Account Health Monitoring
➤ Customer Complaint Resolution
➤ Product Listing Optimization (SEO-Based)
➤ Inventory Coordination & Reporting
➤ SLA Monitoring & Ticket Management
➤ Customer Retention & Satisfaction Improvement
Message me today to optimize your ecommerce operations and deliver exceptional customer experiences that increase trust and repeat sales.
If you are struggling with delayed responses, refund disputes, negative reviews, order issues, or Amazon account health problems — I will streamline your support system and protect your brand reputation.
I specialize in ecommerce support, CRM management, and Amazon Seller operations to ensure smooth daily business operations.
➤➤𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜𝗻𝗰𝗹𝘂𝗱𝗲𝗱:
➤ Email, Chat & Phone Customer Support
➤ Order Processing & Shipment Tracking
➤ Refunds & Returns Management
➤ Zendesk & HubSpot CRM Handling
➤ Amazon Seller Central Management
➤ FBA & FBM Support
➤ A-Z Claims & Account Health Monitoring
➤ Customer Complaint Resolution
➤ Product Listing Optimization (SEO-Based)
➤ Inventory Coordination & Reporting
➤ SLA Monitoring & Ticket Management
➤ Customer Retention & Satisfaction Improvement
Message me today to optimize your ecommerce operations and deliver exceptional customer experiences that increase trust and repeat sales.
What's included $99
These options are included with the project scope.
$99
- Delivery Time 3 days
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
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MH
Marisa H.
Mar 12, 2026
Customer Support Lead (Help Scout + Onboarding + RootsTech)
Great attitude, smart, and capable. Will hire again.
About Asad Ullah
Customer Support & CRM Specialist | Zendesk | HubSpot | Ecommerce
Karachi, Pakistan - 5:28 pm local time
With 3.5+ years of hands on customer support experience across ecommerce, SaaS, and CRM driven businesses, I help companies deliver fast, consistent, and human support across email, live chat, and phone without letting a single ticket fall through the cracks.
Here's what working with me looks like:
✅ Tickets resolved faster
I manage high volume queues using Zendesk and Help Scout, consistently maintaining low first response times across email and chat channels.
✅ Customers who come back
My last client (5.0 ★ rating) described me as "great attitude, smart, and capable" and immediately said they'd hire again. That is the standard I hold myself to on every contract.
✅ CRM that actually works for you
I set up, manage, and optimize HubSpot and Zendesk workflows so your team spends less time on admin and more time building customer relationships.
✅ Ecommerce support you can scale
From Shopify order issues to Amazon account health, refund management, and dispute resolution, I have handled it across multiple storefronts.
What I bring to your team:
• Certified Zendesk Explore CX Analyst (April 2026) and HubSpot Inbound Certification (Upwork Verified)
• Tools Zendesk, HubSpot, Help Scout, Loom, AnyDesk, Zoom, Freshdesk
• Channels Email, live chat, phone or voice, social support
• Specialties Technical troubleshooting, onboarding, complaint resolution, CRM workflows, SaaS support
Available now | 0–4 hour response time | English (Native)
If you need a reliable support specialist who treats your customers like they matter, let's talk.
Steps for completing your project
After purchasing the project, send requirements so Asad Ullah can start the project.
Delivery time starts when Asad Ullah receives requirements from you.
Asad Ullah works on your project following the steps below.
Revisions may occur after the delivery date.
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