You will get expert level customer service/project management from ex-DoorDash manager
Project details
With 5 years of support and management experience at DoorDash and over 15 years in customer support, I am dedicated to providing top-quality customer service, data entry, and project management. I take immense pride in my work and consistently strive to exceed expectations. Partner with me for reliable, efficient, and exceptional support.
Project Type
Data Entry, Project Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$500
|
Standard
$4,000
|
Advanced
$10,000
|
|---|---|---|---|
| Delivery Time | 7 days | 30 days | 70 days |
Number of Revisions | 0 | 0 | 0 |
About Andrea
Customer Support Expert | Project Management | Photographer
Colorado Springs, United States - 1:34 pm local time
I am passionate about enhancing customer experience and delivering business value. Recently, I improved first contact resolution (FCR) by 7% across our New Verticals Support within four months by analyzing data, identifying pain points, and implementing new workflows. Additionally, I manage and oversee Support Operations, tooling, and workflows to scale new pilots and achieve
company OKRs.
I also earned my Google Project Management Certification in 2023, and I'm working to earn my CAPM certificate this year.
*Photography Services: $200 Per session which includes 10 digital images and a full online gallery.
*Wedding/Elopement Photography: $150/Hour and includes all images.
*All other Customer service/data entry services: $27/hour
I'm a photographer based in Colorado Springs, passionate about capturing special moments for families and couples. Alongside my photography skills, I bring extensive experience in customer support and operations. As a former Associate Manager for Customer Support at DoorDash, I excel in project management, task prioritization, and executing support and data entry tasks efficiently. I'm your versatile solution for both photography and operational needs. Let me know how I can make your life easier!
Steps for completing your project
After purchasing the project, send requirements so Andrea can start the project.
Delivery time starts when Andrea receives requirements from you.
Andrea works on your project following the steps below.
Revisions may occur after the delivery date.
Gather your company details and policies so I can target my services
Provide services for the duration requested.
Note: I may need to set up a call or gather additional details from you, so I can ensure I am providing the quality and level of support you are looking for.