You will get Expert Shopify Store Management and Daily Operations Support
Project details
Scale your Shopify business with a veteran Store Manager who has been in the trenches since 2013.
Running a successful Shopify store requires more than just picking a theme; it requires meticulous daily management. I bring 13+ years of e-commerce experience to your business, having managed high-volume stores and successfully operated my own Shopify venture. I understand the "owner mindset" and take full responsibility for your store’s health.
What I will do for your store:
Product Management: Expert product research, SEO-optimized descriptions, and high-quality image selection.
Order Fulfillment: Seamless processing via DSers, CJ Dropshipping, or direct CSV/supplier portals.
Supplier Relations: Professional communication and negotiation with suppliers to ensure quality and shipping speed.
Inventory & Pricing: Keeping your stock levels accurate and computing daily/weekly profit margins to ensure growth.
Store Optimization: Auditing your store for apps, speed, and conversion rate improvements.
Running a successful Shopify store requires more than just picking a theme; it requires meticulous daily management. I bring 13+ years of e-commerce experience to your business, having managed high-volume stores and successfully operated my own Shopify venture. I understand the "owner mindset" and take full responsibility for your store’s health.
What I will do for your store:
Product Management: Expert product research, SEO-optimized descriptions, and high-quality image selection.
Order Fulfillment: Seamless processing via DSers, CJ Dropshipping, or direct CSV/supplier portals.
Supplier Relations: Professional communication and negotiation with suppliers to ensure quality and shipping speed.
Inventory & Pricing: Keeping your stock levels accurate and computing daily/weekly profit margins to ensure growth.
Store Optimization: Auditing your store for apps, speed, and conversion rate improvements.
Platform
Amazon, eBay, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$40
|
Advanced
$240
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 8 days |
Management Duration (Days) | 1 | 8 | 48 |
Inventory Management | |||
Order Management | |||
Customer Assistance | |||
Payment Processing | |||
Product Offers & Promotions | |||
Reporting |
Frequently asked questions
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RD
Rachelle D.
Apr 12, 2023
Part-Time Shopify Store Customer Support
Nilmer has been an exceptional VA for our customer support needs. He's very reliable and efficient, and always delivers quality work. He's a great communicator and has excellent English language skills, which is crucial for our business. Nilmer is also a quick learner and is able to follow our guidelines with ease. I highly recommend him for any customer support or administrative tasks. Thank you for your hard work, Nilmer!
RD
Rachelle D.
Mar 26, 2023
Looking for a Shopify Store Manager to manage my store
Nilmer did a fantastic job on my Shopify store. He quickly identified areas for improvement and implemented solutions that greatly improved the functionality and user experience of my store. His communication was excellent throughout the project, and I highly recommend Nilmer as a skilled and professional freelancer. Thank you, Nilmer! I will definitely hire you on my future projects big or small.
RD
Rachelle D.
Mar 15, 2023
Looking for a Shopify Store Manager to manage my store
I hired him to do a quick job on my store and he did an excellent job. He was responsible for adding products, creating social media content, and writing product descriptions etc. I am very satisfied with his work and would highly recommend him to anyone looking for help with their dropshipping business.
About Neil
E-commerce Full Backend Manager (13+ Years Exp) | Shopify eBay Amazon
Dumaguete, Philippines - 3:21 am local time
Need a veteran E-commerce Backend Manager who can seamlessly transition from scaling your Shopify store to handling complex supplier logistics and customer disputes without missing a beat?
With over 13 years of continuous experience as an all-around VA and backend specialist since 2013, I provide high-level, end-to-end operational support to e-commerce brands. I don’t just "complete tasks"—I understand the data, tech, and business logic behind them. While Shopify is my primary area of absolute expertise, I also have extensive hands-on experience managing daily operations on eBay and Amazon.
How I can manage your backend operations:
🛒 Dropshipping & Supply Chain Management: Full Shopify backend management, deep product research, supplier negotiation, lead-time tracking, and multi-store order fulfillment (DSers, CJ Dropshipping, or 3PL coordination). I know how to set up backup suppliers to keep your best-sellers in stock.
📊 Financial Auditing & Disputes: Daily profit computation, expense tracking, and auditing supplier invoices to catch overcharges. I also systematically track carrier upload rates to keep your payment processors happy and take full charge of winning PayPal, Stripe, and credit card disputes/chargebacks.
💬 Expert Helpdesk & Support: High-tier customer experience management across Email, Live Chat, and Social Media DMs. Highly proficient in Zendesk and Gorgias, focusing on resolving customer complaints, handling return/replacement lifecycles, and keeping your store metrics healthy.
🛠️ SOP Creation & Tech Integration: If your store doesn't have standard operating procedures yet, I can build your entire backend SOP framework from scratch. I set up clear, step-by-step guidelines for fulfillment, inventory, and support workflows, while leveraging my BS in IT to troubleshoot system integrations and automate daily tasks.
Why choose me?
Owner Mindset: Having run my own stores in the past, I treat your operations, supplier relationships, and profit margins with the same level of care and urgency as you do.
Decisive & Self-Sufficient: I require minimal supervision. Once we have SOPs in place, I can confidently handle day-to-day decision-making on my own within those guidelines, saving you valuable time and keeping your business moving forward smoothly.
Proven Reliability: 13+ years of industry experience, a 100% Job Success Score, and a solid IT background.
Steps for completing your project
After purchasing the project, send requirements so Neil can start the project.
Delivery time starts when Neil receives requirements from you.
Neil works on your project following the steps below.
Revisions may occur after the delivery date.
Store Audit & Access Setup
I will log into your Shopify dashboard to audit your current settings, active apps, and product listings. We will discuss your current workflows, supplier details, and specific profit margin targets to ensure our goals are aligned.
Daily Operations & Fulfillment
I will take over the daily management of your store, including fulfilling orders through your preferred apps and managing product inventory. I will also handle supplier communications and resolve any shipping or order issues.