You will get expert Shopify support & dispute management
Project details
Running a successful e-commerce business requires constant attention. With 7+ years in e-commerce and 8 years in multinational customer service, I offer dedicated operational support to keep your store running perfectly.
How I can support your business:
Customer Success: Professional bilingual (EN/FR) support for your international audience. I handle returns, exchanges, and refund requests, offering tailored solutions (reshipments, store credits) to turn negative experiences into long-term loyalty.
Logistics & Supplier Management: I perform daily tracking monitoring to identify lost or stalled parcels. I proactively manage claims and request reimbursements from suppliers to protect your profit margins.
Dispute & Payment Handling: I resolve payment gateway disputes (PayPal, Stripe) and chargebacks, ensuring your merchant account health is protected.
Store Maintenance: Routine platform updates and optimizations to keep your brand performance-ready.
I bring a proactive, problem-solving approach to operations. Let's collaborate to take your store to the next level.
How I can support your business:
Customer Success: Professional bilingual (EN/FR) support for your international audience. I handle returns, exchanges, and refund requests, offering tailored solutions (reshipments, store credits) to turn negative experiences into long-term loyalty.
Logistics & Supplier Management: I perform daily tracking monitoring to identify lost or stalled parcels. I proactively manage claims and request reimbursements from suppliers to protect your profit margins.
Dispute & Payment Handling: I resolve payment gateway disputes (PayPal, Stripe) and chargebacks, ensuring your merchant account health is protected.
Store Maintenance: Routine platform updates and optimizations to keep your brand performance-ready.
I bring a proactive, problem-solving approach to operations. Let's collaborate to take your store to the next level.
Industry
Business, Ecommerce, Financial Services/Banking, Logistics & Supply Chain Management, Retail & WholesalePlatform
Amazon, eBay, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$95
|
Advanced
$195
|
|---|---|---|---|
| Delivery Time | 1 day | 6 days | 6 days |
Management Duration (Days) | 1 | 7 | 7 |
Inventory Management | - | - | |
Order Management | - | - | |
Customer Assistance | |||
Payment Processing | - | ||
Product Offers & Promotions | - | - | |
Reporting | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $30
Additional Management Day
(+ 1 Day)
+$20
Inventory Management
(+ 3 Days)
+$25
Order Management
(+ 4 Days)
+$50
Payment Processing
(+ 4 Days)
+$35
Product Offers & Promotions
(+ 3 Days)
+$36
Reporting
(+ 1 Day)
+$10
1 review
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EL
Eudoxie L.
Jul 18, 2026
Très professionnelle, je recommande vivement, ma demande est très bien traitée dans les détails , elle est a l'écoute, les le résultat est très satisfaisant. Prochainement pour le Bonus
EL
Eudoxie L.
Jul 18, 2026
You will get expert Shopify support & dispute management
Très professionnelle, je recommande vivement, ma demande est très bien traitée dans les détails , elle est a l'écoute, les le résultat est très satisfaisant. Prochainement pour le Bonus
About Fusion
French E-commerce Customer Support Specialist | SAV & Richpanel Expert
Casablanca, Morocco - 9:16 pm local time
With 15 years of operational and customer service experience—including 7 dedicated years in E-commerce SAV across multiple stores—I help DTC brands and Shopify store owners manage seamless customer care, prevent chargebacks, and retain customers.
🛍️ 1. E-COMMERCE CUSTOMER SUPPORT & HELPDESK MANAGEMENT
Helpdesk Expertise: Hands-on experience with Richpanel, Freshdesk, Gorgias, and Zendesk. Proficient in managing tickets, creating dynamic macros, setting up automated rules, and utilizing Shopify integrations.
Flawless French Communication: Fluent and professional French (written & spoken) tailored for clients in France, Belgium, and Canada.
Phone & Outbound Support: Equipped and experienced in taking/making calls to de-escalate complex issues and deliver high-touch service when email isn't enough.
Order & Logistics Management: Order tracking, delivery delays, address updates, supplier coordination, and return/exchange processing.
🛡️ 2. DISPUTE RESOLUTION & REVENUE RETENTION
PayPal & Stripe Chargeback Management: Expert in handling and winning merchant disputes to protect your payment gateways.
Proactive Tracking: Monitoring delayed packages and reaching out to customers before they open disputes or leave negative feedback.
Smart Retention: Skilled negotiator trained to convert refund requests into product exchanges or store credits to save store revenue.
💡 WHY WORK WITH ME?
15+ Years of Experience: High standards of rigor, independence, and operational excellence (including past call-center management roles).
Available Monday to Saturday: Independent worker ready to ensure zero backlog and consistent daily coverage.
Results & Retention First: Fast resolution times, high customer satisfaction (CSAT), and revenue protection.
Ready to streamline your customer support and secure your store operations?
Send me a message to discuss your project!
Steps for completing your project
After purchasing the project, send requirements so Fusion can start the project.
Delivery time starts when Fusion receives requirements from you.
Fusion works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Access
I will review your store and your specific requirements to ensure we are perfectly aligned on the priorities for the week.
Operational Management
I will execute the agreed tasks (customer support, order processing, or updates) with attention to detail and efficiency.