You will get Expert Text-Based Customer Service Support
Project details
With over 3 and a half years of experience providing customer service support, I specialize in managing emails, chat messages, and messaging platforms to ensure your clients receive timely, professional, and accurate assistance.
I handle inquiries, complaints, order updates, and general support, tailoring each interaction to your business’s tone and guidelines.
My service is text-based only, so clients can rely on prompt, written communication without calls. I offer flexible monthly packages to suit small businesses, startups, and established platforms, with optional reporting to monitor activity and improve customer satisfaction.
By choosing my project, you gain a dedicated support professional focused on enhancing customer experience and streamlining communication efficiently.
I handle inquiries, complaints, order updates, and general support, tailoring each interaction to your business’s tone and guidelines.
My service is text-based only, so clients can rely on prompt, written communication without calls. I offer flexible monthly packages to suit small businesses, startups, and established platforms, with optional reporting to monitor activity and improve customer satisfaction.
By choosing my project, you gain a dedicated support professional focused on enhancing customer experience and streamlining communication efficiently.
What's included
| Service Tiers |
Starter
$350
|
Standard
$650
|
Advanced
$1,200
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Frequently asked questions
About Cristina
Content Reviewer, Moderator, Customer Support, Customer Service
Bucuresti, Romania - 3:16 am local time
Steps for completing your project
After purchasing the project, send requirements so Cristina can start the project.
Delivery time starts when Cristina receives requirements from you.
Cristina works on your project following the steps below.
Revisions may occur after the delivery date.
Setup & Review
Access platform and review client guidelines. I will review your support platform, policies, and templates to create a workflow and ensure all responses meet your business standards.
Respond to Customer Inquiries
Handle emails, chat messages, and support tickets. I will professionally respond to customer inquiries, following your guidelines for accuracy, tone, and timely resolution.