You will get Expert Virtual Assistant for Shopify Stores
Project details
I manage your Shopify customer support and order communication with consistency and attention to detail, so your store stays responsive and trustworthy at all times.
I take care of your SAV (customer service) by handling customer emails, complaints, and inquiries in a clear and professional way. I also follow up on orders and make sure customers always know the status of their purchase, reducing uncertainty and unnecessary refunds or disputes.
The goal is to keep your operations smooth and your customers well-informed without you having to intervene daily.
What this brings to your store:
• Reliable and fast customer communication
• Proper order tracking and follow-up
• A structured and organized support system
• Less workload and fewer operational distractions for you
• A more professional and trustworthy customer experience
This service is designed to help you maintain a stable support system that feels active, responsive, and well-managed — even when you’re not available.
• If you’re looking for consistent Shopify support that actually improves customer experience and reduces daily stress, feel free to place an order or send a message before getting started.
I take care of your SAV (customer service) by handling customer emails, complaints, and inquiries in a clear and professional way. I also follow up on orders and make sure customers always know the status of their purchase, reducing uncertainty and unnecessary refunds or disputes.
The goal is to keep your operations smooth and your customers well-informed without you having to intervene daily.
What this brings to your store:
• Reliable and fast customer communication
• Proper order tracking and follow-up
• A structured and organized support system
• Less workload and fewer operational distractions for you
• A more professional and trustworthy customer experience
This service is designed to help you maintain a stable support system that feels active, responsive, and well-managed — even when you’re not available.
• If you’re looking for consistent Shopify support that actually improves customer experience and reduces daily stress, feel free to place an order or send a message before getting started.
Industry
EcommercePlatform
ShopifyLanguage
FrenchWhat's included
| Service Tiers |
Starter
$35
|
Standard
$80
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Management Duration (Days) | 7 | 15 | 30 |
Inventory Management | |||
Order Management | |||
Customer Assistance | |||
Payment Processing | - | ||
Product Offers & Promotions | - | - | |
Reporting | - | - |
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Quentin R.
Feb 15, 2026
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About Rahamamonjisoa Lantina
Shopify Customer Support Specialist | E-commerce Virtual Assistant
Antananarivo, Madagascar - 11:34 am local time
I manage customer messages, order tracking, shipping delays, refund requests, and order-related disputes.
The goal is simple: prevent customer support from becoming a burden while keeping responses fast and clear for customers.
I’m responsive, organized, and serious in handling requests, especially when dealing with sensitive or unhappy customers.
Tools I use:
- Shopify
- Gorgias / Zendesk
- AfterShip / 17Track
- PayPal / Stripe
- Gmail
I can work independently or integrate quickly into an existing team.
If needed, I can help you set up a smoother support system that saves time and reduces customer issues.
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Salut ! Je travaille avec des boutiques e-commerce (principalement Shopify) pour gérer leur support client au quotidien.
Je prends en charge les messages clients, le suivi des commandes, les retards de livraison, les demandes de remboursement et les litiges liés aux commandes.
L’objectif est simple : éviter que le support devienne une charge pour le business, tout en gardant des réponses rapides et claires pour les clients.
Je suis réactif, organisé et sérieux dans le traitement des demandes, surtout quand il s’agit de situations sensibles ou de clients insatisfaits.
Outils que j’utilise :
- Shopify
- Gorgias / Zendesk
- AfterShip / 17Track
- PayPal / Stripe
- Gmail
Je peux travailler de manière autonome ou m’intégrer rapidement à une équipe déjà en place.
Si tu veux, on peut voir ensemble comment organiser ton support pour gagner du temps et réduire les problèmes clients.
Steps for completing your project
After purchasing the project, send requirements so Rahamamonjisoa Lantina can start the project.
Delivery time starts when Rahamamonjisoa Lantina receives requirements from you.
Rahamamonjisoa Lantina works on your project following the steps below.
Revisions may occur after the delivery date.
- Access setup
I connect to your Shopify store and email tools.
- Store review
I check orders, customer messages, and current issues.