You will get Expert Zendesk Customer Support | Email, Chat & Phone Assistance
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Project details
Need a reliable Zendesk customer support specialist to handle your customer inquiries efficiently? I provide professional multi-channel support via email, live chat, and phone, ensuring your clients receive fast, friendly, and accurate assistance.
My services include ticket management, automated workflows, rules, macros, and tags to streamline customer interactions and improve response times. I also handle returns, refunds, order tracking, troubleshooting, and customer onboarding, ensuring a smooth experience for your clients while reducing workload for your team.
I am experienced with Zendesk integrations, CRM tools, and eCommerce platforms like Shopify, WooCommerce, and Amazon, enabling me to deliver tailored solutions that align with your business processes. Every ticket is resolved with empathy, accuracy, and speed, boosting customer satisfaction and loyalty.
✅ Let’s improve your customer support experience and retain more clients. Message me today to set up your Zendesk system or get started with expert support!
My services include ticket management, automated workflows, rules, macros, and tags to streamline customer interactions and improve response times. I also handle returns, refunds, order tracking, troubleshooting, and customer onboarding, ensuring a smooth experience for your clients while reducing workload for your team.
I am experienced with Zendesk integrations, CRM tools, and eCommerce platforms like Shopify, WooCommerce, and Amazon, enabling me to deliver tailored solutions that align with your business processes. Every ticket is resolved with empathy, accuracy, and speed, boosting customer satisfaction and loyalty.
✅ Let’s improve your customer support experience and retain more clients. Message me today to set up your Zendesk system or get started with expert support!
What's included $300
These options are included with the project scope.
$300
- Delivery Time 5 days
- Number of Hours of Work 7
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
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JB
Jay B.
Jul 27, 2026
Urgent: Zendesk Reporting Dashboards Development
Muhammad is fantastic to work with. He turned reporting around better than anyone on our team in the past for a project that had been complex for a long time. I recommend anyone work with him if given the opportunity.
GW
George W.
May 3, 2026
Customer Success Operations Specialist for B2B SaaS
CS
Cheryl S.
Jan 15, 2026
Experienced customer support agents for mobile app
About Muhammad Hamid
Zendesk & HubSpot Certified | B2B SaaS Setup, Onboarding & Automation
100%
Job Success
Karachi, Pakistan - 7:31 am local time
Most support problems aren't people problems, they're system problems. Slow first response times, tickets falling through the cracks, no SLA visibility, and onboarding that loses customers in week one. I fix the system and run it: the helpdesk architecture, the automations behind it, and the day-to-day support itself.
WHAT I DELIVER
Zendesk Implementation: Complete Suite setup, triggers, macros, SLA policies, dynamic ticket forms, views, routing, custom objects, and Guide help center configuration.
Reporting & Analytics: Zendesk Explore reporting, custom dashboards, CSAT tracking, agent performance metrics, and calculated attributes for clean executive reporting.
HubSpot Service Hub: Help desk pipelines, ticketing workflows, custom CRM properties, live chat, and knowledge base configuration (HubSpot certified, verified by Upwork).
Multi-Platform Expertise: Freshdesk, Intercom, Gorgias, and Zoho Desk administration and migration.
Customer Onboarding: Structured onboarding programs for complex B2B SaaS products, from kickoff to activation, that raise retention and reduce time-to-value.
Operations & QA: Email, live chat, and phone support for B2B SaaS and ecommerce, ticket triage, escalation management, and QA documentation in Jira and ClickUp.
RECENT RESULTS
1,200+ hours (8 months, ongoing) as dedicated customer support and onboarding rep for a complex B2B SaaS application, owning tickets, onboarding calls, and product feedback loops.
Zendesk Explore reporting dashboards for a US client, rated 5.0: "5/5 work ethic and dependability. I recommend that anyone take the opportunity to work with him."
190+ hours of mobile app customer support with full QA test-case documentation: "He completed the task in time, showed great communication skills, fortitude, flexibility, and savvy."
Email support workflow automation serving a 150K+ contact list with zero duplicate sends.
TOOLS
Zendesk, Zendesk Explore, HubSpot, Freshdesk, Intercom, Gorgias, Shopify, Jira, ClickUp, Slack, Notion, Google Workspace, Make, Zapier, N8N, Manychats, Microsoft 365, Teams, Automations, AI prompts, KRISP.
WHO I WORK BEST WITH B2B SaaS founders, support leads, and ecommerce teams who need more than a ticket-answerer, someone who can build the support system, document it, staff it, and report on it. Fluent English, 0–4 hour response time, flexible across US time zones.
Invite me to your job, and on our first call I'll review your current support setup and send you a concrete, prioritized improvement plan, before you spend anything.
Steps for completing your project
After purchasing the project, send requirements so Muhammad Hamid can start the project.
Delivery time starts when Muhammad Hamid receives requirements from you.
Muhammad Hamid works on your project following the steps below.
Revisions may occur after the delivery date.
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