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You will get extra ordinary Customer support service for your Airbnb or Long term units

Fiona K.Status: Offline
Fiona K. Fiona K.
4.6
Top Rated
Preview imagePreview imagePreview image

Let a pro handle the details

Buy Customer Support services from Fiona, priced and ready to go.
Fiona K.Status: Offline
Fiona K. Fiona K.
4.6
Top Rated
Preview imagePreview imagePreview image

Let a pro handle the details

Buy Customer Support services from Fiona, priced and ready to go.

Project details

You will get extraordinary and reliable customer support. I will walk with you every step of the way from listing your unit on Airbnb to setting it up for booking. You can count on me to respond in less than 5 mins to guest inquiries and to you as well. I have great English both spoken and written to cater to your guests and I am very flexible as well. You will be getting over 5 years of experience in short-term rental management.
Purpose
Business
Industry
Real Estate
Language
English
What's included
Service Tiers Starter
$60
Standard
$150
Advanced
$450
Delivery Time 2 days 5 days 6 days
Number of Hours of Work
4940
Scriptwriting
-
-
-
Summary Report
-
-
-
Social Media Replies
-
-
-
Email Support
-
Live Chat Support
-
-
-
4.6
35 reviews
80% Complete
(28)
9% Complete
(3)
6% Complete
(2)
6% Complete
(2)
1% Complete
(0)

GE

Grant E.
4.00
Dec 30, 2025
I'm looking for an Airbnb Rockstar to help me manage my listings!

GE

Grant E.
5.00
Aug 22, 2024
I'm looking for an Airbnb Rockstar to help me manage my listings!

RN

Richard N.
4.85
Apr 15, 2024
Booking Reservations Coordinator Thank you Fiona for getting our deliverables done and for your dedication.

LC

Lucas C.
2.35
Feb 27, 2023
Virtual Assistant ; Property Manager at Love Vacation Rentals (Hourly)

KB

Khalil B.
4.65
Dec 1, 2022
Property Management Director looking for a Virtual Assistant Great worker
Fiona K.Status: Offline

About Fiona

Fiona K.Status: Offline
Vacation Rental & Property manager, Airbnb, Appfolio, Hostaway
100% Job Success
4.6  (35 reviews)
Kampala, Uganda - 1:28 pm local time
With almost a decade of experience in the hospitality and property management industry, I specialise in Airbnb and vacation rental management, offering a full range of services. From handling inquiries and reservations to coordinating cleaning and maintenance, I ensure everything runs smoothly across various platforms, including Airbnb, Booking.com, HomeAway, VRBO, Tripadvisor, Expedia, and more.

I’ve managed up to 250 properties simultaneously, handling tenant relations, managing service providers, and addressing a wide range of issues, from maintenance requests to tenant complaints. My experience encompasses property management tools such as Hostaway, Hospitable (Smartbnb), Breezeway, Guesty, IGMS, Eviivo, Smoobu, Buildium, Appfolio, WhatsApp, Slack, Asana, Google Docs, and Dropbox.

I am adept at providing exceptional hospitality to both guests and tenants, ensuring a seamless experience for everyone involved. As a dedicated, flexible worker, I am always ready to work across different time zones to meet the needs of clients.

Main Services:

Airbnb Property Management Experience
🥇Efficient and friendly communication with guests via Airbnb, chat, or email
🥇Handling guest inquiries and instant bookings
🥇Submitting Claims and ensuring reimbursement from Airbnb resolutions
🥇Resolving issues through the Airbnb Resolution Centre
🥇Managing listing calendars and availability
🥇Maintenance Support: Coordinating technical issues and maintenance requests with your team (via text, email, or call)
🥇 Organising cleaning schedules with your housekeeping team
🥇Writing reviews for guests and responding to guest reviews
🥇Listing Management: Crafting compelling titles and selecting photos that attract potential guests, and writing persuasive property descriptions to convert inquiries into bookings
🥇Channel Management: Synchronising listings and availability across multiple platforms for a seamless experience

PROPERTY MANAGEMENT Experience
🥇Application & Screening Tenants
🥇Creating leases for new tenants and Renewals
🥇 Onboarding tenants, sending move-in and move-out checklists
🥇 Basic Accounting( Invoices)
🥇Adding them into our software, Buildium, Appfolio, Rent Manager, Monday.com, Asana, etc
🥇Responding to calls and emails from applicants, tenants and owners
🥇Collecting payments and managing maintenance issues.
🥇 Basic flyers and property videos for Facebook and website posting
🥇 Updating software with payments.
🥇 Bookings and reservation management
🥇 Calendar blocking
🥇Vendor Coordination
🥇 Property Listing on Zillow
🥇 Data management for all properties
🥇 Updating Google Sheets
🥇Recruiting
🥇 Onboarding new Employees/Vendors

📪 LET'S CONNECT! MESSAGE ME AND LET'S TALK ABOUT HOW TO GROW YOUR BUSINESS ❤️

Steps for completing your project

After purchasing the project, send requirements so Fiona can start the project.

Delivery time starts when Fiona receives requirements from you.

Fiona works on your project following the steps below.

Revisions may occur after the delivery date.

step 1

Client send over details of his listing

Step 2

I start on project and submit work done

Review the work, release payment, and leave feedback to Fiona.