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You will get fantastic in Live Chat and Email Support
Top Rated
Top Rated
Project details
Greetings,
Thank you so much for visiting my profile.
I have experienced in customer service representative with over 4 years of experience in Live Chat support, Email Support, and Phone support.I am knowledgeable in customer relations, customer service, admin Support, Virtual Assistant, Long term Rental property management, and advanced in Airbnb Chat Support. Also responding emails in different languages (Dutch , German , Italian , Swedish . French , Spanish ) via DEEPL translator and Google translator.
• Skills:
o Live chat support
o Handle Property management
o Listing for Airbnb & Rental property
o Email support
o Virtual Assistant
o Answering product Question
o Shopify
o Order Tracking
o Order Fulfillments
o Processing and confirming product shipments
o Order cancellation and refund (According to company policy)
o Zendesk
o Solving complaints/Tickets in a professional way
o Leverage
o Freshdesk
o Helpscout
o Airbnb
o Smoobo
o Kross booking
o Ring central
o Booking.com
o HomeAway
o Tawk.to
o Sorting files in Microsoft Excel
o Data entry
Look forward to your kind response.
Kind regards,
Zubair
Thank you so much for visiting my profile.
I have experienced in customer service representative with over 4 years of experience in Live Chat support, Email Support, and Phone support.I am knowledgeable in customer relations, customer service, admin Support, Virtual Assistant, Long term Rental property management, and advanced in Airbnb Chat Support. Also responding emails in different languages (Dutch , German , Italian , Swedish . French , Spanish ) via DEEPL translator and Google translator.
• Skills:
o Live chat support
o Handle Property management
o Listing for Airbnb & Rental property
o Email support
o Virtual Assistant
o Answering product Question
o Shopify
o Order Tracking
o Order Fulfillments
o Processing and confirming product shipments
o Order cancellation and refund (According to company policy)
o Zendesk
o Solving complaints/Tickets in a professional way
o Leverage
o Freshdesk
o Helpscout
o Airbnb
o Smoobo
o Kross booking
o Ring central
o Booking.com
o HomeAway
o Tawk.to
o Sorting files in Microsoft Excel
o Data entry
Look forward to your kind response.
Kind regards,
Zubair
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$6
|
Advanced
$7
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$3
8 reviews
(7)
(1)
(0)
(0)
(0)
This project doesn't have any reviews.
BR
Bakir R.
Oct 20, 2025
Chat and Email Support
Awesome Personality, great attention to detail and extremely hard working. I'm impressed and would always re-hire him whenever needed. Thank you for your great service Zubair!
RC
Raul C.
Oct 2, 2025
Customer Service VA Shopify
IA
Issa A.
Jun 11, 2025
customer support
HH
Hassan H.
Feb 6, 2025
Airbnb Guest Communication Specialist (3-4 Month Contract)
Muhammad did an amazing job managing my Airbnb, Booking.com and VRBO guest messages. He was an excellent customer support specialist for my Airbnb listings. He handled guest inquiries, booking modifications, and issue resolution with professionalism and efficiency. Quick responses and friendly communication ensured a great experience for guests. He also managed disputes and coordinated with cleaners seamlessly. Highly reliable and proactive—I highly recommend his services!
JB
Justin B.
Dec 8, 2024
Customer Service(Email Support Shopify
About Muhammad Zubair
Top-Rated Support Specialist | Shopify VA, Email, Chat & Airbnb
100%
Job Success
Multan, Pakistan - 11:35 am local time
Thank you for taking the time to visit my profile.
Need a reliable Customer Support Representative who can handle emails, chats, refunds, disputes, and customer concerns without constant supervision? With 5+ years of experience supporting Shopify stores and vacation rental businesses, I help brands improve customer satisfaction, retention, and response times while allowing business owners to focus on growth.
💡 Why Choose Me?
I focus on providing exceptional service that not only solves problems but also builds long-term customer trust:
✔️ Professional, proactive, and solution-focused
✔️ Highly organized with strong attention to detail
✔️ Honest, reliable, and transparent communication
✔️ Flexible and quick to adapt to different workflows
✔️ Dedicated to exceeding client expectations
🔄 Work Approach
Whether you need short-term assistance or long-term collaboration, I’m ready to support your business. I enjoy working across different industries and continuously improving processes to deliver better results.
🧩 Core Skills & Services
🛒 Customer Support: Handling emails, live chat, and social media inquiries with empathy and efficiency
📦 Order Management: Processing orders, refunds, returns, and coordinating with suppliers
📱 Social Media Support: Managing inboxes and engaging with customers across platforms
🔧 Process Optimization: Improving workflows to increase efficiency and reduce errors
⚖️ Dispute & Chargeback Handling
Experienced in managing disputes on:
Pay Pal | Stripe | Shopify | Klarna
What I offer:
📁 Strong evidence collection and case preparation
✍️ Clear, professional dispute responses
📜 In-depth understanding of platform policies
📈 Strategies to reduce chargebacks and improve success rates
🏷️ Industries I’ve Worked With
• E-Commerce & Dropshipping
• Travel & Hospitality
• Property Management (Airbnb, Booking. com, Hospitality platforms)
• Fashion & Beauty
• Virtual Assistance & Admin Support
🛠️ Tools & Platforms
Customer Support: Gorgias, Zendesk, Freshdesk, Help Scout, Zoho Desk, Tidio, Shopify Inbox
Communication: Slack, Gmail, Outlook, WhatsApp, Telegram, Discord
Project Management: Trello, Google Workspace, Excel, Dropbox
Marketing Tools: Canva, Instagram, Facebook, TikTok
Property Platforms: Airbnb, Guesty, HomeAway
🚀 Let’s Work Together
If you’re looking for someone reliable, efficient, and committed to helping your business grow, I’d love to collaborate with you. Let’s discuss how I can support your operations and improve your customer experience.
Looking forward to working with you!
Kind Regards,
Zubair
Steps for completing your project
After purchasing the project, send requirements so Muhammad Zubair can start the project.
Delivery time starts when Muhammad Zubair receives requirements from you.
Muhammad Zubair works on your project following the steps below.
Revisions may occur after the delivery date.
Held a Meeting
Please don't hesitate to reach out to me if you have further questions regarding my experience. I would love to meet you and discuss the proposal in detail.