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You will get fantastic in Live Chat and Email Support
Top Rated
Top Rated
Project details
Greetings,
Thank you so much for visiting my profile.
I have experienced in customer service representative with over 4 years of experience in Live Chat support, Email Support, and Phone support.I am knowledgeable in customer relations, customer service, admin Support, Virtual Assistant, Long term Rental property management, and advanced in Airbnb Chat Support. Also responding emails in different languages (Dutch , German , Italian , Swedish . French , Spanish ) via DEEPL translator and Google translator.
• Skills:
o Live chat support
o Handle Property management
o Listing for Airbnb & Rental property
o Email support
o Virtual Assistant
o Answering product Question
o Shopify
o Order Tracking
o Order Fulfillments
o Processing and confirming product shipments
o Order cancellation and refund (According to company policy)
o Zendesk
o Solving complaints/Tickets in a professional way
o Leverage
o Freshdesk
o Helpscout
o Airbnb
o Smoobo
o Kross booking
o Ring central
o Booking.com
o HomeAway
o Tawk.to
o Sorting files in Microsoft Excel
o Data entry
Look forward to your kind response.
Kind regards,
Zubair
Thank you so much for visiting my profile.
I have experienced in customer service representative with over 4 years of experience in Live Chat support, Email Support, and Phone support.I am knowledgeable in customer relations, customer service, admin Support, Virtual Assistant, Long term Rental property management, and advanced in Airbnb Chat Support. Also responding emails in different languages (Dutch , German , Italian , Swedish . French , Spanish ) via DEEPL translator and Google translator.
• Skills:
o Live chat support
o Handle Property management
o Listing for Airbnb & Rental property
o Email support
o Virtual Assistant
o Answering product Question
o Shopify
o Order Tracking
o Order Fulfillments
o Processing and confirming product shipments
o Order cancellation and refund (According to company policy)
o Zendesk
o Solving complaints/Tickets in a professional way
o Leverage
o Freshdesk
o Helpscout
o Airbnb
o Smoobo
o Kross booking
o Ring central
o Booking.com
o HomeAway
o Tawk.to
o Sorting files in Microsoft Excel
o Data entry
Look forward to your kind response.
Kind regards,
Zubair
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$6
|
Advanced
$7
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$3
7 reviews
(6)
(1)
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This project doesn't have any reviews.
BR
Bakir R.
Oct 20, 2025
Chat and Email Support
Awesome Personality, great attention to detail and extremely hard working. I'm impressed and would always re-hire him whenever needed. Thank you for your great service Zubair!
RC
Raul C.
Oct 2, 2025
Customer Service VA Shopify
IA
Issa A.
Jun 11, 2025
customer support
HH
Hassan H.
Feb 6, 2025
Airbnb Guest Communication Specialist (3-4 Month Contract)
Muhammad did an amazing job managing my Airbnb, Booking.com and VRBO guest messages. He was an excellent customer support specialist for my Airbnb listings. He handled guest inquiries, booking modifications, and issue resolution with professionalism and efficiency. Quick responses and friendly communication ensured a great experience for guests. He also managed disputes and coordinated with cleaners seamlessly. Highly reliable and proactive—I highly recommend his services!
JB
Justin B.
Dec 8, 2024
Customer Service(Email Support Shopify
About Muhammad Zubair
Shopify Customer Support Expert | Gorgias | Zendesk | Email & LiveChat
100%
Job Success
Multan, Pakistan - 11:26 am local time
I’m a Top-Rated Plus Customer Support Specialist with 5+ years of experience supporting Shopify and e-commerce brands. I handle customer emails, live chat, orders, refunds, returns, cancellations, subscriptions, delivery issues, and customer complaints.
My goal is simple: keep your customers happy, resolve issues quickly, and make sure your support inbox stays under control.
What I Can Handle:
• Shopify Customer Support
• Email & Live Chat Support
• Gorgias & Zendesk
• Order Tracking & Delivery Issues
• Returns, Refunds & Exchanges
• Cancellations & Subscription Management
• Chargebacks & Disputes
• Damaged, Missing & Incorrect Orders
• Customer Complaints & Escalations
• Customer Follow-ups & Order Updates
• FAQs, Macros & Saved Replies
• Shopify Order Management
Tools I Work With:
Shopify | Gorgias | Zendesk | Freshdesk | Reamaze | HelpScout | Tawk.to | Slack | Google Sheets
⭐Why Me?
• 5+ years of hands-on e-commerce customer support experience
• Top-Rated Plus with 100% Job Success
• Experienced with Shopify, Gorgias, Zendesk, and other helpdesk platforms
• Comfortable handling high-volume support inboxes
• Strong at resolving refunds, returns, disputes, cancellations, and delivery issues
• I take ownership of customer problems instead of simply replying to tickets
• Able to work independently with minimal supervision
You won’t need to constantly follow up with me. I can learn your products, understand your policies, follow your brand tone, and handle customers professionally.
If you need a reliable support specialist who can step in and take ownership of your inbox, I’m ready to help.
Let’s get your inbox under control.
Kind Regards,
Zubair
Steps for completing your project
After purchasing the project, send requirements so Muhammad Zubair can start the project.
Delivery time starts when Muhammad Zubair receives requirements from you.
Muhammad Zubair works on your project following the steps below.
Revisions may occur after the delivery date.
Held a Meeting
Please don't hesitate to reach out to me if you have further questions regarding my experience. I would love to meet you and discuss the proposal in detail.