You will get Fast and professional customer reponse 7 days a week.
Top Rated
Project details
I offer fast, bilingual customer support tailored to your business. What sets me apart: empathy, efficiency, and expertise with tools like Zendesk, Intercom, and WhatsApp support.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$50
|
Standard
$150
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Revisions | 1 | 3 | 5 |
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AS
Adam S.
Sep 8, 2025
French & English Telemarketing (Cold Calling) B2B
About Yao
French Customer Service & Retention - After-Sales Support & Sales
100%
Job Success
Abidjan, Cote d'Ivoire - 12:46 am local time
J'aide les entreprises à fidéliser leurs clients et à transformer chaque contact en opportunité, par email comme par téléphone.
Ce que je fais :
Service client multicanal (email, appel, chat)
Fidélisation & rétention : suivi proactif, réduction du churn
SAV & back-office : tickets, CRM, suivi des dossiers
Télémarketing & prise de RDV : qualification des leads, upsell
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Customer Service & Retention Specialist – 5 years' experience
I help companies retain their customers and turn every interaction into an opportunity, by email and by phone.
What I do:
Multichannel support (email, phone, chat)
Retention: proactive follow-up, churn reduction
After-sales & back-office: tickets, CRM, case tracking
Telemarketing & appointment setting: lead qualification, upsell
Steps for completing your project
After purchasing the project, send requirements so Yao can start the project.
Delivery time starts when Yao receives requirements from you.
Yao works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding and System Setup
Got it. To kick things off, I need to confirm your access to our tools (email, chat, back office), understand our customer profiles and communication tone, and nail down your support channels and availability.
Daily customer support Excecution
I handle customer requests promptly, using templates or personalized responses. I follow up, flag critical issues, and monitor performance, providing simple reports.