You will get Fast Email Replies | General, Tracking & Basic Troubleshooting | 4+ Yrs Exp
Project details
You will receive professional, customer-focused email support designed to help your business deliver timely and high-quality service. I specialize in handling general customer inquiries, order tracking, shipping updates, refund status requests, product information, and basic troubleshooting while maintaining organized Google Sheets documentation for completed inquiries.
Each response is written with empathy, professionalism, and attention to detail to ensure your customers feel heard and valued. I can adapt to your company's preferred tone of communication and follow your existing SOPs, FAQs, and response guidelines to provide consistent customer support.
My goal is to help you improve customer satisfaction by delivering accurate, organized, and well-written email responses while allowing you to focus on growing your business.
Please note: Billing disputes, payment disputes, account investigations, invoice calculations, and requests requiring full customer account access are not included in this project.
Each response is written with empathy, professionalism, and attention to detail to ensure your customers feel heard and valued. I can adapt to your company's preferred tone of communication and follow your existing SOPs, FAQs, and response guidelines to provide consistent customer support.
My goal is to help you improve customer satisfaction by delivering accurate, organized, and well-written email responses while allowing you to focus on growing your business.
Please note: Billing disputes, payment disputes, account investigations, invoice calculations, and requests requiring full customer account access are not included in this project.
Industry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cybersecurity, Data Analytics, Ecommerce, Education, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Music, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$45
|
Standard
$60
|
Advanced
$75
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 4 | 6 | 8 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional 10 Customer Emails
(+ 1 Day)
+$12Frequently asked questions
About Joana Marie
Customer Service & Tech Support | Chat & Email | 4+ Yrs
Antipolo, Philippines - 6:01 am local time
Hello! I'm Joana Marie, a Customer Support & Technical Support Specialist with 4+ years of experience providing Chat and Email Support in the BPO industry.
I have experience assisting customers with account inquiries, billing concerns, technical troubleshooting, and service-related issues while delivering professional, efficient, and customer-focused support. I'm experienced in using Microsoft Dynamics 365 CRM to manage customer accounts, document interactions, and resolve cases accurately.
I also have experience in Content Moderation, ensuring user-generated content complies with company policies while maintaining accuracy and attention to detail.
WHAT I CAN HELP YOU WITH
• Customer Support
• Chat Support
• Email Support
• Technical Support
• Account & Billing Support
• Technical Troubleshooting
• CRM Documentation & Case Management
• Content Moderation
• Data Entry & Administrative Support
TOOLS
vMicrosoft Dynamics 365 CRM
• Gmail & Microsoft Outlook
• Google Workspace (Docs, Sheets & Drive)
• Microsoft Office
• CRM & Help Desk Systems
I'm a reliable, detail-oriented, and fast learner who enjoys solving problems and providing excellent customer service. I'm looking for a long-term opportunity where I can contribute my skills, continue learning, and help businesses deliver exceptional customer experiences.
Steps for completing your project
After purchasing the project, send requirements so Joana Marie can start the project.
Delivery time starts when Joana Marie receives requirements from you.
Joana Marie works on your project following the steps below.
Revisions may occur after the delivery date.
Review Project Requirements
I'll review the information, instructions, and materials you provide to fully understand your business, customer support process, and project expectations.
Review Customer Inquiries
I'll carefully review each customer email, identify the issue, and gather the necessary information before preparing a response.