You will get first-class administrative and customer support
Project details
I could be a good fit for your job if you're looking for someone who pays attention to detail, is resourceful and organized, and has excellent communication skills. My primary goal is to provide effective support to my clients, meaning I will consistently look for ways to go above and beyond the basics, improve processes, and increase satisfaction with each assignment.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$70
|
Standard
$190
|
Advanced
$390
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 10 days |
Number of Revisions | Unlimited | Unlimited | Unlimited |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$100About Toni-Ann
Customer Support & eCommerce Operations Specialist | Shopify | Gorgias
Kingston, Jamaica - 4:10 am local time
I help eCommerce businesses keep customer support organized, responsive, and stress-free while improving day-to-day operations behind the scenes.
I have 10+ years of experience in customer service, administration, and remote operations. My background includes handling customer inquiries, refunds, cancellations, order issues, fulfillment coordination, escalations, and workflow support for growing online businesses.
I also currently work in a remote operations role supporting multiple business clients, where I manage requests, solve problems quickly, maintain accurate records, and keep communication flowing across teams.
Tools & Platforms:
✔ Shopify
✔ Gorgias
✔ Zendesk
✔ Google Workspace
✔ Slack
✔ Asana / Monday
✔ Infoplus / Extensiv
I Can Help With:
✔ Email & Chat Support
✔ Order Tracking / Refunds / Returns
✔ Subscription Support
✔ Inbox Management
✔ Customer Satisfaction & Retention
✔ Fulfillment / Logistics Support
✔ Admin & Operations Support
I’m dependable, detail-oriented, and comfortable working independently without micromanagement. If you need someone who can step in, learn quickly, and keep things running smoothly—I’d love to help.
Steps for completing your project
After purchasing the project, send requirements so Toni-Ann can start the project.
Delivery time starts when Toni-Ann receives requirements from you.
Toni-Ann works on your project following the steps below.
Revisions may occur after the delivery date.
As an example, this is the process for a calendar management service:
Intake Questionnaire confirmed stating requirements and specifics e.g. Apps to use, Logins, etc Calendar Organized Accordingly Screenshot and Confirmation sent to Client