You will get fluent Dutch customer support for your e-commerce store
Rising Talent
Rising Talent
Project details
Your Dutch customers deserve support that feels local, personal, and professional — not translated. With 8+ years handling Dutch-speaking customers for brands like Zalando NL, VodafoneZiggo, Samsung and Vandenborre, I know exactly what Dutch and Flemish customers expect and how to deliver it.
I handle inbound and outbound support across phone, email and live chat — including technical troubleshooting, order management, returns, upselling and escalations. I've managed up to 110 contacts per day while maintaining consistently high CSAT and FCR scores.
What makes me different: I don't just answer tickets. I track KPIs, identify patterns, flag recurring issues and deliver weekly reports so you always know how your support is performing. I've worked as a QA Analyst and Team Leader, so quality is built into everything I do.
Whether you're a Shopify brand scaling into the Dutch market, a telecom company running Dutch campaigns, or an e-commerce business that needs reliable daily coverage — I'm ready to start within days and deliver results from week one.
I handle inbound and outbound support across phone, email and live chat — including technical troubleshooting, order management, returns, upselling and escalations. I've managed up to 110 contacts per day while maintaining consistently high CSAT and FCR scores.
What makes me different: I don't just answer tickets. I track KPIs, identify patterns, flag recurring issues and deliver weekly reports so you always know how your support is performing. I've worked as a QA Analyst and Team Leader, so quality is built into everything I do.
Whether you're a Shopify brand scaling into the Dutch market, a telecom company running Dutch campaigns, or an e-commerce business that needs reliable daily coverage — I'm ready to start within days and deliver results from week one.
Industry
Consumer Goods, Ecommerce, Retail & WholesalePlatform
Amazon, Shopify, WooCommerceLanguage
DutchWhat's included
| Service Tiers |
Starter
$150
|
Standard
$250
|
Advanced
$450
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 30 days |
Management Duration (Days) | 5 | 10 | 20 |
Inventory Management | - | - | - |
Order Management | |||
Customer Assistance | |||
Payment Processing | - | - | - |
Product Offers & Promotions | - | - | |
Reporting | - |
Frequently asked questions
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TP
Teri P.
Feb 9, 2026
Comm EN M365 Talent Agency - Ambassador - Gold
TP
Teri P.
Nov 3, 2025
Comm EN M365 Talent Agency - Ambassador - Gold
Excellent work, consistently delivering quality work.
TP
Teri P.
May 12, 2025
Comm EN M365 Talent Agency - Ambassador - Gold
TP
Teri P.
Apr 7, 2025
M365 Talent Agency - Ambassador - Silver Lang 2
TP
Teri P.
Sep 9, 2024
M365 Talent Agency - Ambassador
About Mahmoud
Dutch CX & Operations Specialist | Team Leader | QA | Multilingual BPO
Alexandria, Egypt - 3:34 pm local time
I've run outbound telemarketing campaigns for VodafoneZiggo, led Dutch-speaking teams at Zalando NL, handled 110+ daily contacts at Vandenborre, delivered Microsoft 365 admin support to Dutch-speaking B2B clients, and provided 5-star technical support for Samsung — all remotely, all at scale.
With 8+ years across customer experience, BPO operations, technical support, quality assurance, and team leadership, I bring senior-level expertise to every project — whether you need a single reliable Dutch agent or a fully managed multilingual support operation.
WHAT I DELIVER:
→ Dutch & multilingual inbound/outbound support (phone, email, live chat)
→ Outbound sales & telemarketing campaigns in Dutch (acquisition, upsell, retention)
→ Microsoft 365 admin support for Dutch-speaking B2B clients (Exchange Online, SharePoint, Teams, OneDrive)
→ Technical support & troubleshooting (telecom, e-commerce, SaaS)
→ Shopify & e-commerce customer support (order management, returns, escalations)
→ QA auditing, KPI tracking, agent coaching & performance reporting
→ CRM management via Zendesk, Salesforce, HubSpot & Freshdesk
→ Team Leader & operations management for remote BPO teams
→ Customer service outsourcing setup for Dutch & European markets
WHO I'VE WORKED WITH:
Zalando NL · VodafoneZiggo (outbound sales & telemarketing) · Microsoft 365 (B2B Dutch) · Samsung · Vandenborre
WHY CLIENTS CHOOSE ME:
✔ Native-level Dutch (C2) + fluent English (C1) + Arabic — rare combination for EU & MENA markets
✔ 5.0 rating across all Upwork jobs — zero compromises on quality
✔ I don't just handle tickets — I improve your entire support operation
✔ Fast onboarding, async-ready, European timezone aligned
✔ Founder of OutsourcePartner.nl — I understand your business, not just your inbox
Whether you're a Shopify brand scaling Dutch support, a SaaS startup entering the Netherlands or Belgium, a telecom company running acquisition campaigns, a B2B company needing Dutch Microsoft 365 admin support, or an agency needing a senior remote operator — let's talk.
👉 Message me and I'll respond within a few hours.
Steps for completing your project
After purchasing the project, send requirements so Mahmoud can start the project.
Delivery time starts when Mahmoud receives requirements from you.
Mahmoud works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & Onboarding
We align on your brand tone, products, policies and I get access to your support tools.
Trial Period
I handle your Dutch customer tickets for the first 3 days so you can evaluate quality before full start.