You will get Forex Support Service: Specialized in Forex, Prop Firms, and EA Companies
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Project details
🅷🅴🅻🅻🅾!
Are you looking for a reliable and experienced customer support specialist to enhance your business? With over 𝟷𝟶+ 𝚢𝚎𝚊𝚛𝚜 of experience across popular platforms like Intercom, Tawk.to, LiveChat, Discord, and Telegram, I specialize in providing exceptional support that boosts customer satisfaction and retention.
I’ve worked with well-known forex firms such as 𝙶𝚘𝚊𝚝𝙵𝚞𝚗𝚍𝚎𝚍𝚃𝚛𝚊𝚍𝚎𝚛, 𝙲𝚊𝚙𝚒𝚝𝚊𝚕𝚂𝚝𝚛𝚎𝚎𝚝𝙵𝚇, and 𝙲𝚕𝚎𝚟𝚛𝙵𝚇, supporting traders with inquiries about accounts, payments, and trading conditions. I’ve handled everything from troubleshooting to user guidance, making sure every client’s experience is smooth and satisfying.
Here’s a glance at what I bring: ◉ Fast and accurate problem-solving skills ◉ Extensive technical know-how ◉ Professional yet friendly communication
Let me take the load off your shoulders and ensure your customers receive top-tier assistance. I look forward to discussing how I can contribute to your team!
Are you looking for a reliable and experienced customer support specialist to enhance your business? With over 𝟷𝟶+ 𝚢𝚎𝚊𝚛𝚜 of experience across popular platforms like Intercom, Tawk.to, LiveChat, Discord, and Telegram, I specialize in providing exceptional support that boosts customer satisfaction and retention.
I’ve worked with well-known forex firms such as 𝙶𝚘𝚊𝚝𝙵𝚞𝚗𝚍𝚎𝚍𝚃𝚛𝚊𝚍𝚎𝚛, 𝙲𝚊𝚙𝚒𝚝𝚊𝚕𝚂𝚝𝚛𝚎𝚎𝚝𝙵𝚇, and 𝙲𝚕𝚎𝚟𝚛𝙵𝚇, supporting traders with inquiries about accounts, payments, and trading conditions. I’ve handled everything from troubleshooting to user guidance, making sure every client’s experience is smooth and satisfying.
Here’s a glance at what I bring: ◉ Fast and accurate problem-solving skills ◉ Extensive technical know-how ◉ Professional yet friendly communication
Let me take the load off your shoulders and ensure your customers receive top-tier assistance. I look forward to discussing how I can contribute to your team!
Purpose
BusinessIndustry
Financial ServicesLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$50
|
Advanced
$70
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 6 | 8 | 12 |
Scriptwriting | - | ||
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
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Additional Hour of Work
+$5
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JG
James G.
May 16, 2024
Write reviews and blogs about online trading
Thank you for helping on the project.
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May 17, 2023
Forex Website Content Writer/Blog Writer
Great work, thank you!
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Oct 26, 2022
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Mark D.
Jul 30, 2022
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Excellent work provided by Usman. Quick delivery, professional, friendly and reliable. Would highly recommend. Thank you A++
About Usman
Forex & Prop Firm Customer Support | Live Chat, Intercom & Discord
100%
Job Success
Islamabad, Pakistan - 12:37 pm local time
I help forex brokers, prop trading firms, fintech companies, and trading software providers deliver expert-level customer support through live chat, email, Intercom, and Discord.
Most support freelancers can follow a script. I can explain drawdown breaches, payout rules, KYC delays, spread widening, EA restrictions, and challenge conditions to a frustrated trader — because I've been a trader and market analyst since 2014 myself.
What I do:
Live chat & email support (Intercom, ticketing systems)
Prop firm support: challenge rules, drawdown limits, payouts, account breaches, resets
Broker support: deposits, withdrawals, KYC/verification, platform access, MT4/MT5 issues
Discord community management & moderation for funded trader communities
Escalation handling, complaint resolution, and dispute management
Support team coordination and quality monitoring
Who I've worked with:
Capital Street FX — Customer Support Manager
Goat Funded Trader (prop firm) — Support Agent & Discord Community Moderator
Investoo Group — Customer Support
ClevrFX (forex robot) — Customer Support Manager
Why forex companies hire me over generic support agents:
I know the difference between a daily loss limit and max drawdown — your traders won't have to explain their own product to me
Published forex analyst (Yahoo Finance, FXStreet, DailyForex, LeapRate, FXOpen) — I communicate about markets with credibility
I've handled everything from angry breach disputes to payment escalations while protecting brand reputation
Zero ramp-up time on trader terminology, platform issues, and prop firm workflows
Availability:
Flexible shifts, including overlap with EU/US market hours. Comfortable with Intercom, Zendesk-style ticketing, Discord, Telegram, and internal escalation workflows.
If you run a brokerage, prop firm, or trading product and need support that sounds like it comes from inside the industry, let's talk.
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After purchasing the project, send requirements so Usman can start the project.
Delivery time starts when Usman receives requirements from you.
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Revisions may occur after the delivery date.
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