You will get friendly & efficient bilingual (FR/EN) customer service
Project details
Hello and welcome!
You’ve worked hard to attract customers. But after the sale, messages flood in, complaints pile up and you waste precious hours managing customer service instead of growing your business.
The secret of successful entrepreneurs? Delegation.
That’s where I come in. With over 5 years’ experience in dropshipping customer care, I offer efficient, professional and headache-free after-sales management.
Here’s what I’ll handle for you:
✔️ Complete, human after-sales service (FR/EN)
✔️ Fast, professional email replies
✔️ Live ChatBot & agent support
✔️ Claims, returns & refunds
✔️ Customer follow-up to turn buyers into loyal clients
What you gain:
⏳ More time for marketing & new products
💼 A pro brand image & happy customers
📈 Better retention & more profits
Stop wasting hours, scale your business while I care for your clients!
Contact me now!
You’ve worked hard to attract customers. But after the sale, messages flood in, complaints pile up and you waste precious hours managing customer service instead of growing your business.
The secret of successful entrepreneurs? Delegation.
That’s where I come in. With over 5 years’ experience in dropshipping customer care, I offer efficient, professional and headache-free after-sales management.
Here’s what I’ll handle for you:
✔️ Complete, human after-sales service (FR/EN)
✔️ Fast, professional email replies
✔️ Live ChatBot & agent support
✔️ Claims, returns & refunds
✔️ Customer follow-up to turn buyers into loyal clients
What you gain:
⏳ More time for marketing & new products
💼 A pro brand image & happy customers
📈 Better retention & more profits
Stop wasting hours, scale your business while I care for your clients!
Contact me now!
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
FrenchWhat's included
| Service Tiers |
Starter
$10
|
Standard
$130
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 2 days | 30 days | 30 days |
Number of Hours of Work | 2 | 50 | 70 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
Social Media Replies
(+ 1 Day)
+$10
Live Chat Support
(+ 1 Day)
+$10
Complete management of parcel returns
+$60
Weekend customer service management - 50 emails
+$30
Weekend customer service management - 100 emails
+$50About Celia
Virtual Assistant | Customer Service Manager | SEO Copywriter
Yaounde, Cameroon - 3:20 am local time
With over 5 years' experience as a virtual assistant, customer service manager and SEO web copywriter, I'm putting my versatile know-how to work for your success. My aim is to help you manage your administrative tasks efficiently, improve customer satisfaction and boost your site's visibility with optimized content.
What I can do for you:
Virtual assistant: diary management, project organization, email management, coordination with your teams, and anything else that saves time on a daily basis.
Customer service: handling requests, resolving problems quickly, building loyalty and providing personalized follow-up to ensure an exceptional customer experience.
SEO copywriting: creating SEO-optimized content, blog posts, product descriptions, web pages that attract qualified traffic and improve your Google ranking.
I pride myself on quality, responsiveness and adaptability to meet your exact needs.
Ready to delegate with confidence and grow your business? Contact me, and let's discuss your project!
Steps for completing your project
After purchasing the project, send requirements so Celia can start the project.
Delivery time starts when Celia receives requirements from you.
Celia works on your project following the steps below.
Revisions may occur after the delivery date.
Steps - Customer Support Service
✅ Access & setup ✅ Review processes & policies ✅ Set up templates (FR/EN) ✅ Manage messages & claims ✅ Handle returns & refunds ✅ Customer follow-up ✅ Weekly update ✅ Final report with results