You will get Friendly & Reliable Customer Service Support for Small businesses
Project details
With real experience managing handmade product sales and customer communication across email, social media, and messaging apps, I bring:
Authentic, hands-on experience
Fast, polite, and clear communication
A strong sense of ownership and responsibility
A commitment to treating your customers like my own
This isn’t just a job for me I genuinely enjoy helping people feel heard, respected, and satisfied.
Authentic, hands-on experience
Fast, polite, and clear communication
A strong sense of ownership and responsibility
A commitment to treating your customers like my own
This isn’t just a job for me I genuinely enjoy helping people feel heard, respected, and satisfied.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Data Analytics, Ecommerce, Education, Energy, Environmental, Events Planning, Fashion & Apparel, Food & Beverage, Lifestyle, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$120
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 14 days | 7 days | 3 days |
Number of Revisions | 3 | 2 | 1 |
Number of Hours of Work | 5 | 10 | 15 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | |||
Travel Planning |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$50 - $150
Additional Revision
+$10
Additional Hour of Work
+$10
Basic Photo Editing
+$10About Marcia
Customer Service
Harare, Zimbabwe - 4:21 pm local time
Hello! I’m a dedicated and experienced customer support professional with a strong background in managing client communication for my own handmade crochet accessories business. I’ve handled everything from responding to order inquiries to resolving shipping issues and complaints always ensuring the customer feels heard and valued. I’m highly organized, quick to respond (within 12–24 hours), and comfortable using platforms like Gmail, WhatsApp Business, Instagram, and Facebook to provide support. I'm willing to learn any CRM Platforms that supports business growth and efficiency, I’m confident that my real-world, hands-on experience has equipped me with the empathy, patience, and attention to detail needed to provide outstanding customer service in a remote role. I'm excited to bring my skills to your team and help drive customer satisfaction.
My Skills:
Quick learner
Problem solver
Outstanding Customer Service
Great Communication
Problem-Solving
Flexible
Time Management
Data Entry
Salesforce
Familia with Zendesk & Freshdesk
Familiar with Microsoft Suite, Google Suite,
Balancing Multiple Projects
Personal Projects. Developed and implemented customer service scripts, practiced active listening, and honed problem-solving skills for my own brand.
Let's Connect!
If you're looking for a dedicated and enthusiastic customer service specialist, let's chat! I'm excited to discuss how I can support your team and drive customer satisfaction.
Rate is negotiable!
Steps for completing your project
After purchasing the project, send requirements so Marcia can start the project.
Delivery time starts when Marcia receives requirements from you.
Marcia works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Setup
Discuss your business type, customer base, and support needs. Get access to the platforms I’ll be managing (email, DMs, WhatsApp, etc.). Review your customer service policies (returns, refunds, delivery times).
Onboarding & Preparation
Learn your brand voice and tone (casual, friendly, professional, etc.). Review or help create FAQs and saved replies. Organize a system for tracking customer messages and response times.