You will get Full Customer Support Management
Project details
You will get professional, reliable, and brand-consistent
customer support across email and live chat — handled by
a specialist with 16 years of BPO and customer service
experience.
What sets me apart is simple. I don't just reply to
emails — I manage the entire customer experience. From
handling complaints and resolving issues to updating CRM
records and delivering weekly performance reports, I give
businesses a complete, hands-off support solution.
I have worked with clients across multiple industries
managing high volumes of customer interactions daily,
maintaining fast response times, and consistently
achieving high satisfaction rates.
Whether you need a one-off email clear-out or ongoing
daily support, I adapt quickly to your brand voice, tools,
and processes — so your customers always feel heard,
valued, and taken care of.
Let me handle your customer support so you can focus on
growing your business.
customer support across email and live chat — handled by
a specialist with 16 years of BPO and customer service
experience.
What sets me apart is simple. I don't just reply to
emails — I manage the entire customer experience. From
handling complaints and resolving issues to updating CRM
records and delivering weekly performance reports, I give
businesses a complete, hands-off support solution.
I have worked with clients across multiple industries
managing high volumes of customer interactions daily,
maintaining fast response times, and consistently
achieving high satisfaction rates.
Whether you need a one-off email clear-out or ongoing
daily support, I adapt quickly to your brand voice, tools,
and processes — so your customers always feel heard,
valued, and taken care of.
Let me handle your customer support so you can focus on
growing your business.
Purpose
BusinessIndustry
Architecture & Interior Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Data Analytics, Education, Energy, Environmental, Events Planning, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$100
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 30 days |
Number of Hours of Work | 2 | 8 | 20 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $40
Additional Hour of Work
+$15
Scriptwriting
(+ 1 Day)
+$30
Summary Report
+$15
Social Media Replies
(+ 1 Day)
+$20
Live Chat Support
+$25Frequently asked questions
About Waseem
Virtual Assistant | Call Center & Customer Support Expert
Lahore Cantt, Pakistan - 8:58 am local time
Customers don't wait around. When they're left on hold or don't hear back, they move on. When calls get missed, that's revenue walking out the door. When there's no real system in place, everything falls on you — and you end up doing work that should never be on your plate.
If that's where you are right now, we should talk.
My name is Waseem Akram. I've worked in BPO for 16 years — not as a title, but in the trenches. High-volume call centers, difficult customers, complex complaints, teams that needed managing and processes that needed fixing. I've done it all, and I know what it takes to keep things running when the pressure is on.
This works if you're a business owner who needs reliable support but doesn't have time to babysit someone. If you want a person who picks things up fast, handles clients the way you would, and treats your business like it matters — that's where I come in.
The right fit looks like this — you're growing and need someone dependable, you're tired of things slipping through, you want someone who just gets on with it, and you're looking for a working relationship that actually lasts.
Here's what 16 years gets you — someone who has handled every kind of customer situation you can imagine, who knows Google Workspace and MS Office inside out, and who understands that every single interaction with a customer is a reflection of your brand. I don't just tick boxes. I think about what the customer needs and how to leave them better than I found them.
Every missed call, every slow response, every complaint that wasn't handled properly — it all adds up. You need someone who shows up, follows through and delivers without being chased. That's how I work, and if after giving me a shot you don't feel the difference — I'll give you your money back, no questions asked.
Send me a message and let's figure out how I can help.
Waseem Akram
VA & Customer Support Expert — 16 Years BPO
P.S. You handle the front, I'll cover your back. Every customer, every call, every complaint — handled. That's my word.
FAQ
What kind of tasks can you handle?
Scheduling, emails, data entry, customer follow-ups, call handling, ticket resolution, CRM updates and general admin. If it keeps your business running, I can handle it.
Full-time or part-time?
Either works. I adapt to what your business needs — hourly, part-time or full-time, whatever makes sense for you.
What about availability and time zones?
I work around your hours, not the other way around. Whatever timezone your business runs in, I'll be there.
Have you worked with international clients?
Yes, consistently throughout my 16 years in BPO. Different regions, different cultures, same standard of service.
What makes you different from other VAs?
Honestly — experience. Most people offering this service are still figuring it out. I've been doing this at a high level for 16 years, which means less ramp-up time, fewer mistakes and better results from day one.
What if I'm not happy with the work?
Then you don't pay. Simple as that. I back what I do and I'm not interested in keeping money I haven't earned.
Steps for completing your project
After purchasing the project, send requirements so Waseem can start the project.
Delivery time starts when Waseem receives requirements from you.
Waseem works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & briefing
Review client requirements, brand voice, and tools. Set up access to email platform and CRM system.
Support setup & template creation
Create response templates, categorise inquiry types, and establish a clear handling process for all tickets.