You will get full dispute management and escalation support
Project details
This service is for clients who want complete support from start to finish. Instead of dealing with delays, unclear instructions, or unhelpful customer service, you get a structured, hands-on dispute management process designed to move your case forward with clarity and consistency.
I review your evidence, map out your case, and prepare every escalation message you need. I evaluate each company reply and adjust the strategy as new information appears, ensuring every step is clear, firm, and aligned with your goals. You don’t have to interpret confusing corporate language or guess what to send next—I guide each decision while keeping everything secure and compliant.
If you have call transcripts or plan to make a new call, I can prepare scripts, help you capture key details, and integrate that information into the strategy to strengthen your position. Every action is documented and used to increase your leverage.
This service is ideal for clients who want structured, ongoing support throughout their entire dispute, delivered with professionalism, transparency, and a methodical approach aimed at achieving a meaningful outcome
I review your evidence, map out your case, and prepare every escalation message you need. I evaluate each company reply and adjust the strategy as new information appears, ensuring every step is clear, firm, and aligned with your goals. You don’t have to interpret confusing corporate language or guess what to send next—I guide each decision while keeping everything secure and compliant.
If you have call transcripts or plan to make a new call, I can prepare scripts, help you capture key details, and integrate that information into the strategy to strengthen your position. Every action is documented and used to increase your leverage.
This service is ideal for clients who want structured, ongoing support throughout their entire dispute, delivered with professionalism, transparency, and a methodical approach aimed at achieving a meaningful outcome
Project Type
Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$300
|
Standard
$650
|
Advanced
$1,500
|
|---|---|---|---|
| Delivery Time | 5 days | 14 days | 30 days |
Number of Revisions | 3 | 5 | 8 |
Optional add-ons
You can add these on the next page.
Additional Revision
+$20
Additional Follow-Up Email
(+ 2 Days)
+$40Frequently asked questions
About Gerardo
Dispute & Claims Resolution Specialist | Strategic Problem Solver
San Pedro de la Paz, Chile - 10:20 am local time
My track record:
• Recovered a high‑value international shipment within 24 hours after weeks of delays by escalating directly to senior management and presenting a concise timeline of evidence.
• Obtained a full insurance payout after the legal deadline had already passed. I collected call transcripts and emails, highlighted the insurer’s breach of regulatory timelines, and sent a firm escalation letter threatening to file complaints with SERNAC and the Comisión para el Mercado Financiero (Chile’s financial regulator). Within days, the insurer paid the claim in full.
How I work:
• Analyze your case and organize all communications and documents.
• Draft strategic escalation emails, calls, and formal complaints tailored to each situation.
• Set realistic expectations and timelines, and communicate transparently throughout.
• Follow through persistently until the issue is resolved.
Tools: I leverage AI to research relevant policies and regulatory guidelines, but I do not provide legal services.
I work with international clients as long as documents are provided in English or Spanish
Ideal clients: People overwhelmed by complicated disputes (insurance, refunds, shipments, financial services) and small businesses that need a dedicated “case manager” to navigate customer‑service processes and bureaucracy.
Steps for completing your project
After purchasing the project, send requirements so Gerardo can start the project.
Delivery time starts when Gerardo receives requirements from you.
Gerardo works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Case Review
I review all documents, emails, screenshots, and any call transcripts you provide to understand the full situation.
Strategy Planning
I build a tailored, step-by-step escalation strategy based on your case history, deadlines, and leverage points.