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You will get Full-Scale Customer Success Infrastructure

LB M.Status: Offline
LB M.
Preview image

Let a pro handle the details

Buy Other Admin & Customer Support services from LB, priced and ready to go.
LB M.Status: Offline
LB M.
Preview image

Let a pro handle the details

Buy Other Admin & Customer Support services from LB, priced and ready to go.

Project details

I'll build your entire Customer Success department from scratch in 14 days. This project merges Behavioural Sociology with Technical HubSpot Mastery to ensure your start-up scales without losing revenue or human touch. Let me tell you, I focus on three pillars: technical automation, psychological user journey mapping, and financial data integrity. My goal is to replicate the systems that helped me drive 80% acquisition growth and 53% overhead reduction in previous roles."

2. The Process (Milestones)
By breaking the project into milestones, you protect your time and ensure you get paid as you finish each phase:

Milestone 1: The Audit & Logic Map (Days 1–4)

I perform a deep-dive audit of your user journey and billing cycles.

Requirement: Access to HubSpot and billing logs.

Milestone 2: Technical HubSpot Build (Days 5–10)

I build your automated ticketing, onboarding, and NPS sequences.

Requirement: Brand assets and FAQ lists.

Milestone 3: Revenue Protection & Handoff (Days 11–14)

I clean your CRM data, set up financial integrity alerts, and record your team training.

Requirement: Final review of data logs.
Project Type
Customer Support

What's included $3,000

These options are included with the project scope.

$3,000
  • Delivery Time 14 days
  • Number of Revisions 0
Optional add-ons You can add these on the next page.
Fast 10 Days Delivery
+$3,500
LB M.Status: Offline

About LB

LB M.Status: Offline
Customer Success Specialist | HubSpot Service Hub Certified | Scaling
Nairobi, Kenya - 12:52 am local time
I specialize in Customer Success with over 5 years of hands-on experience in optimizing client lifecycles. I've achieved significant results, including an 80% increase in client acquisition and a 53% reduction in costs through strategic HubSpot CRM automation and process redesign. My expertise lies in managing high-volume portfolios, handling over 150 daily interactions, and applying advanced active listening skills to effectively de-escalate issues and protect revenue. As a Support Intern with a focus on behavioral sociology, I understand the nuances of customer behavior, enabling me to enhance user experience and drive retention. If you're looking for someone who can elevate your customer service strategy and foster lasting relationships, I'm here to help. Let's discuss your goals and how I can contribute to your success.

Steps for completing your project

After purchasing the project, send requirements so LB can start the project.

Delivery time starts when LB receives requirements from you.

LB works on your project following the steps below.

Revisions may occur after the delivery date.

Founding Customer Success Operations Build

Review the work, release payment, and leave feedback to LB.