You will get full Shopify customer support inbox management for 30 days
Rising Talent
Project details
Struggling to keep up with your Shopify customer support inbox while running your business?
I will take complete ownership of your customer support inbox for 30 days — handling every email, chat, and inquiry with professionalism, speed, and care. Your customers will receive responses within 4 hours, every time.
What I handle:
✔ Order tracking and delivery inquiries
✔ Refunds, returns, and exchanges via Shopify
✔ Product questions and pre-sale inquiries
✔ Billing and payment issue resolution
✔ Complaint de-escalation and retention
Platforms I work on:
Zendesk · Gorgias · Freshdesk · Intercom · HubSpot
What you receive at the end of each week:
→ Ticket volume and resolution report
→ CSAT score summary
→ List of recurring issues with recommendations
I have maintained 95%+ CSAT across 3 years of e-commerce customer support. Your inbox will be organized, your customers will be happy, and you will have full visibility into every interaction.
Message me before ordering so I can confirm your platform and volume fit.
I will take complete ownership of your customer support inbox for 30 days — handling every email, chat, and inquiry with professionalism, speed, and care. Your customers will receive responses within 4 hours, every time.
What I handle:
✔ Order tracking and delivery inquiries
✔ Refunds, returns, and exchanges via Shopify
✔ Product questions and pre-sale inquiries
✔ Billing and payment issue resolution
✔ Complaint de-escalation and retention
Platforms I work on:
Zendesk · Gorgias · Freshdesk · Intercom · HubSpot
What you receive at the end of each week:
→ Ticket volume and resolution report
→ CSAT score summary
→ List of recurring issues with recommendations
I have maintained 95%+ CSAT across 3 years of e-commerce customer support. Your inbox will be organized, your customers will be happy, and you will have full visibility into every interaction.
Message me before ordering so I can confirm your platform and volume fit.
Purpose
BusinessIndustry
Animals & Pets, Arts & Design, Audio Services, Beauty & Cosmetics, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Fashion & Apparel, Financial Services, Gaming, Lifestyle, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$200
|
Standard
$350
|
Advanced
$600
|
|---|---|---|---|
| Delivery Time | 15 days | 20 days | 28 days |
Number of Hours of Work | 6 | 6 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - | - |
Frequently asked questions
About Sadia
Customer Support Specialist | E-commerce VA | Zendesk & Gorgias
Multan, Pakistan - 3:30 pm local time
I've handled 50+ customer interactions daily, maintained 95%+ CSAT across 2 years at Redline Society, and reduced team response times by 30% through quick-reply templates and workflow automation. My background covers the full support stack: email, chat, phone, social media, refunds, returns, and chargeback resolution on Stripe, PayPal, and Shopify.
Services I deliver:
- Customer support via Zendesk, Gorgias, Freshdesk, Intercom, HubSpot
- Chargeback and dispute management: Stripe, PayPal, Shopify, Amazon
- E-commerce VA: Shopify, Amazon, Etsy - order management, returns, listings
- CRM setup and cleanup: HubSpot, Zoho, Salesforce
- Workflow automation: Zapier, SOP writing, process documentation
- Admin support: inbox management, scheduling, data entry, reporting
I treat every customer ticket as a chance to protect your brand reputation. I work independently, communicate proactively, and deliver thorough documentation so nothing falls through the cracks.
If you need a reliable customer support specialist or virtual assistant who shows up, follows processes, and genuinely cares about your customers, send me a message and let's talk.
Steps for completing your project
After purchasing the project, send requirements so Sadia can start the project.
Delivery time starts when Sadia receives requirements from you.
Sadia works on your project following the steps below.
Revisions may occur after the delivery date.
Access & Onboarding Setup
I review your helpdesk login, Shopify store access, refund policy, and brand tone guide. I confirm everything is set up correctly and ready before handling any customer tickets.
Daily Inbox Management Begins
I take full ownership of your customer inbox - responding to all tickets within 4 hours daily. I handle order issues, refunds, returns, tracking inquiries, and complaints professionally.