You will get full Shopify customer support via email and phone
Project details
I provide complete email and phone customer support for Shopify stores, handling all customer inquiries including orders, refunds, returns, and shipping issues across both channels. With 94% CSAT and 91%+ QA score, every customer gets a fast, friendly, and professional response whether they call or email. I work directly in your Zendesk or Gorgias, following your brand tone and guidelines to keep your inbox and call queue fully managed. Perfect for growing Shopify brands who need one reliable specialist handling everything.
Language
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$300
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 30 days |
Number of Hours of Work | 9 | 21 | 90 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - |
Frequently asked questions
3 reviews
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JD
Joseph D.
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William W.
Apr 29, 2021
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I had a bug in my project that had been troubling me for a long time. Imran had proof he figured out a fix before I had even returned to check responses for the job. Of course I hired him immediately. I checked his code and it worked. You couldn't ask for much more but he was nice to talk to and very willing to explain his work as well. 10/10 would recommend.
HH
Henry H.
Apr 28, 2021
Help creating a google play developer account
Imran is very smart and knowledgeable. Also, he is very easy to work with. He completed my assignment in 5 minutes.
About Imran
Shopify Customer Support Specialist | Email & Phone | Zendesk & Gorgia
67%
Job Success
Piscataway, United States - 9:57 am local time
As a 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭, I handle email and phone support for e-commerce brands, managing order updates, refunds, returns, shipping issues, and product questions with speed and professionalism.
𝐖𝐡𝐚𝐭 𝐈 𝐛𝐫𝐢𝐧𝐠:
⏱ 15–20 tickets per hour across support channels
✅ 94% CSAT and 91%+ QA score, maintained consistently
📦 Shopify order processing, refunds, returns, and dispute resolution
💬 Calm, clear, empathetic support that turns frustrated customers into loyal ones
I'm detail-oriented and proactive, your inbox stays organized, your customers stay happy, and you stay focused on growing your store.
⚡ 𝐋𝐞𝐭'𝐬 𝐤𝐞𝐞𝐩 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐡𝐚𝐩𝐩𝐲 🙂
𝐀𝐥𝐰𝐚𝐲𝐬 𝐡𝐚𝐩𝐩𝐲 𝐭𝐨 𝐚𝐬𝐬𝐢𝐬𝐭.
Steps for completing your project
After purchasing the project, send requirements so Imran can start the project.
Delivery time starts when Imran receives requirements from you.
Imran works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access
Client shares Shopify store details, email and phone platform access, brand guidelines and any existing SOPs
Setup & Review
I review your inbox, call queue, brand tone and prepare to handle all incoming emails and phone calls