You will get Customer Service for your Shopify store | Email & Live chat Support
Project details
What sets me apart is simple — your customers will never receive cold, robotic or copy-paste replies. Every interaction is handled with a human touch, personalized communication and a solution first mindset that turns frustrated customers into loyal ones.
Whether you run a Shopify dropshipping store, a DTC brand, or an eCommerce business — I handle all customer touchpoints so your team can focus on growth.
When you work with me you get a complete customer support system covering everything — customer communication, refund and return management, supplier coordination, social media handling, chargeback and dispute resolution and weekly performance reports with actionable suggestions. All of this so you can step back from daily operations and focus on what truly matters — growing your business.
With 5+ years of experience and a Dispute & Chargeback win rate of over 90% I do not just manage your support — I protect your reputation, retain your customers and contribute to your bottom line.
Whether you run a Shopify dropshipping store, a DTC brand, or an eCommerce business — I handle all customer touchpoints so your team can focus on growth.
When you work with me you get a complete customer support system covering everything — customer communication, refund and return management, supplier coordination, social media handling, chargeback and dispute resolution and weekly performance reports with actionable suggestions. All of this so you can step back from daily operations and focus on what truly matters — growing your business.
With 5+ years of experience and a Dispute & Chargeback win rate of over 90% I do not just manage your support — I protect your reputation, retain your customers and contribute to your bottom line.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & ApparelLanguage
EnglishWhat's included
| Service Tiers |
Starter
$75
|
Standard
$140
|
Advanced
$700
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 30 days |
Number of Hours of Work | 4 | 6 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
Dispute Management
(+ 1 Day)
+$5
Order Fulfillment & Inventory Mangement
+$15Frequently asked questions
8 reviews
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This project doesn't have any reviews.
VC
Vita C.
Jun 2, 2026
Airbnb-Co host
Fantastic to work with. They provide great customer service, are highly reliable, and always ensure guest communications are handled professionally and promptly. Their attention to detail and responsiveness make a real difference to the guest experience. I would highly recommend them to anyone looking for a trustworthy and efficient Airbnb co-host.
LC
Linda C.
Apr 21, 2026
Customer Support Manager (E-commerce / Dropshipping Backend Operations)
MR
Muhammad R.
Mar 27, 2026
Shopify Customer Support & Product Listing Assistant (DTC Brand)
I’ve worked with many freelancers, but Hamza was honestly outstanding. He needed no supervision and handled everything independently—no babysitting at all.
Reliable, professional, and easy to work with. Highly recommended!
Reliable, professional, and easy to work with. Highly recommended!
CW
Chris W.
Mar 18, 2026
Shopify Virtual Assistant
Muhammad has been great at completing Shopify admin tasks such as inventory updates. He's also completed some book keeping tasks. Early on clarification was needed around completing tasks accurately in line with training materials, which he listened to and actioned effectively. Overall a great support to the business. Definitely recommend. Thanks Muhammad.
VC
Vita C.
Feb 28, 2026
Airbnb 24/7 Guest Messaging Support
We are extremely happy with our communications manager and the support they provide for our Airbnb operations. Their 24/7 availability gives us complete peace of mind, knowing that guests are always responded to promptly and professionally, no matter the time of day.
They are exceptionally detail-oriented and ensure that every message is clear, accurate, and aligned with our standards. Feedback is always fast, constructive, and implemented quickly once agreed upon. Communication is seamless - they are proactive, ask thoughtful questions when clarification is needed, and keep us informed at all times.
Their reliability and consistency have made a noticeable difference in our guest experience. We’ve had no issues at all - only positive outcomes. They are organized, efficient, solution-focused, and genuinely care about maintaining high standards.
We truly value their professionalism, responsiveness, and dedication, and we would highly recommend them to anyone looking for top-tier Airbnb communication support.
They are exceptionally detail-oriented and ensure that every message is clear, accurate, and aligned with our standards. Feedback is always fast, constructive, and implemented quickly once agreed upon. Communication is seamless - they are proactive, ask thoughtful questions when clarification is needed, and keep us informed at all times.
Their reliability and consistency have made a noticeable difference in our guest experience. We’ve had no issues at all - only positive outcomes. They are organized, efficient, solution-focused, and genuinely care about maintaining high standards.
We truly value their professionalism, responsiveness, and dedication, and we would highly recommend them to anyone looking for top-tier Airbnb communication support.
About Muhammad
Shopify Customer Service Expert | Dropshipping Support | eCommerce VA
100%
Job Success
Multan, Pakistan - 11:22 pm local time
$10,000+ earned on Upwork · 100% Job Success Score · 5-star rated · 8 completed contracts
If your Shopify or dropshipping store is growing, your support queue is growing faster, and one bad experience, one uncontested chargeback, one ignored comment can cost you more than you think.
I handle everything between your customer and a bad review, a dispute, or a lost sale. So you scale without the chaos.
With 6+ years working exclusively in eCommerce customer service for Shopify stores, DTC brands, and dropshipping businesses, I don't need training on how fulfillment timelines work, why customers dispute charges, or how to de-escalate before a complaint becomes a chargeback. I've built support systems that make customer service predictable, fast, and brand-safe, and I hold a 90%+ chargeback win rate across the stores I've managed.
What I handle for your store:
📧 Customer email support & ticket management
💬 Live chat support - Gorgias, Zendesk, Freshdesk, Re:amaze, Crisp, Richpanel
📦 Order tracking, cancellations & modifications
🔄 Refunds, returns, exchanges & dispute resolution
🛡️ Chargeback & dispute handling - evidence building, response writing, win-rate optimization
⭐ Negative review management & customer retention
🛒 Shopify order management & backend support
📦 Parcel Panel monitoring - catching address issues & exceptions before orders slip through
📱 Social media support - Facebook & Instagram comment moderation, hiding/removing negative comments, DM responses, keeping your page clean and brand-safe
🌍 Multilingual support - German, Dutch, Swedish, French, Italian, Spanish, Portuguese, Arabic, Turkish, Russian, Greek, Polish, Finnish and more
Why eCommerce brands hire me over a generic customer service agent:
Most customer service reps don't understand Shopify, dropshipping fulfillment timelines, or how to handle disputes before they escalate into chargebacks. I do - and I've built repeatable systems that make support scalable as your store grows.
I don't just close tickets. I protect your revenue. Whether that's catching a shipping exception before a customer notices, responding to a chargeback with the right evidence, or keeping your Facebook comments section clean before a frustrated customer goes viral - I handle it.
As your dedicated Shopify support lead, I respond within 2 hours, represent your brand professionally across every channel, and document everything so nothing falls through the cracks.
Tools:
Shopify · Gorgias · Zendesk · Freshdesk · Re:amaze · Zoho · Crisp · Richpanel · Disputifier · Chargeflow · Outlook · Gmail · Slack · Notion · Google Sheets · DeepL · ChatGPT
Running a Shopify or eCommerce store with consistent orders? Let's talk.
📩 Send me a message - I reply within the hour.
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
I will perform customer communication.
I will handle all incoming customer queries, complaints and messages professionally and promptly across all your support channels ensuring every customer feels heard and valued.