You will get Full time professional customer support via Email, live chat, live Calls
Project details
I can help you with:
General customer support queries (Live chat, Email, Call, SMS, Facebook, Instagram, and other CRMs For E-commerce, Woo-commerce, Shopify, Amazon, eBay, Etsy) or any other business you have.
I will help customers to resolve the disputes e.g payment, orders, escalation
I will make a proper workflow to keep track of all the communications.
I will also do the data analysis for strategic planning.
Why you should get my services:
I have 6 years of experience working in BPO as a customer support manager.
I have experience in using all the CRM and ticketing tools (Zendesk, Jira,Trello, asana)
I have experience in handling live customer calls with professional phone ethics and tone matching.
I worked with some of the biggest international companies (uber, Time warner cable, western union, etc)
Once you give it try you will not regret it.
General customer support queries (Live chat, Email, Call, SMS, Facebook, Instagram, and other CRMs For E-commerce, Woo-commerce, Shopify, Amazon, eBay, Etsy) or any other business you have.
I will help customers to resolve the disputes e.g payment, orders, escalation
I will make a proper workflow to keep track of all the communications.
I will also do the data analysis for strategic planning.
Why you should get my services:
I have 6 years of experience working in BPO as a customer support manager.
I have experience in using all the CRM and ticketing tools (Zendesk, Jira,Trello, asana)
I have experience in handling live customer calls with professional phone ethics and tone matching.
I worked with some of the biggest international companies (uber, Time warner cable, western union, etc)
Once you give it try you will not regret it.
Purpose
PersonalIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Real Estate, Retail & Wholesale, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$230
|
Advanced
$1,000
|
|---|---|---|---|
| Delivery Time | 1 day | 6 days | 26 days |
Number of Hours of Work | 8 | 48 | 208 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
About Ameer
Virtual Assistant / Customer Support / Sales Executive
Lahore, Pakistan - 1:41 pm local time
sound concepts of logic; I am a quick-learner and initiator, always being pro-active for
process/design improvement.
I have vast experience in the Client Services environment working in BPO,
Client Account Management and my area of expertise includes: preparing and
presenting Specialized Technical Support Documents, flawless Communication and
Process Implementation between Foreign Clients and other departments of the
company. I have ample knowledge of business management, policies and
procedures of change management, Client Services, and their dealings, which makes
it easier for me to adjust to of all kinds of industries and businesses.
My work experiences include:
* Product listings to Shopify
* Email Support Specialist
* Quality Analyst
* Data entry
* Chat Support Assistant
* General Virtual Assistant
(Expert Level Proficiency in Advanced Usage)
MS Office & Similar Tools Word Excel, PowerPoint, Outlook, Publisher,
Open Office, Google Office Suite
(Advanced Level Proficiency in Usage)
Virtual Assistant, OTRS, Adobe Illustrator, Muse, Dreamweaver, & JIRA,
Zendesk etc
Steps for completing your project
After purchasing the project, send requirements so Ameer can start the project.
Delivery time starts when Ameer receives requirements from you.
Ameer works on your project following the steps below.
Revisions may occur after the delivery date.
Getting to know each other
This step will help us to meet each other and to discuss the project and the role you want me to work.