You will get Fully Optimized Gorgias Platform
Project details
I will help improve your customer service operations inside Gorgias. The goal is to make support faster, more consistent, and less manual for your team.
šš²šæš²āš ššµš®š š š°š®š» šµš²š¹š½ šš¼š šš¶ššµ:
Review your current Gorgias setup and identify areas to improve
Streamline responses and processes for your support agents
Set up workflows, rules, and automations
Build macros for your most common support questions
Help troubleshoot issues inside your customer service tools
Automate repetitive inquiries to reduce manual work and deflect around 30% of repetitive support questions
šš ššµš² š²š»š± š¼š³ ššµš² š®šš±š¶š š®š»š± šš²ššš½, šš¼š š°š®š» š²š š½š²š°š š¶šŗš½šæš¼šš²šŗš²š»šš ššš°šµ š®š:
Faster response times
Faster ticket resolution
More one-touch tickets
Clearer reporting and tagging
Reduced repetitive support questions
More organized ticket routing
Deflect at least 40% - 60% of repetitive inquiries
and MORE!
I make support easier for your team and better for your customers.
šš²šæš²āš ššµš®š š š°š®š» šµš²š¹š½ šš¼š šš¶ššµ:
Review your current Gorgias setup and identify areas to improve
Streamline responses and processes for your support agents
Set up workflows, rules, and automations
Build macros for your most common support questions
Help troubleshoot issues inside your customer service tools
Automate repetitive inquiries to reduce manual work and deflect around 30% of repetitive support questions
šš ššµš² š²š»š± š¼š³ ššµš² š®šš±š¶š š®š»š± šš²ššš½, šš¼š š°š®š» š²š š½š²š°š š¶šŗš½šæš¼šš²šŗš²š»šš ššš°šµ š®š:
Faster response times
Faster ticket resolution
More one-touch tickets
Clearer reporting and tagging
Reduced repetitive support questions
More organized ticket routing
Deflect at least 40% - 60% of repetitive inquiries
and MORE!
I make support easier for your team and better for your customers.
Project Type
Project Management, Customer Support, OtherWhat's included $500
These options are included with the project scope.
$500
- Delivery Time 7 days
- Number of Revisions 3
About Kenneth Mark
Customer Support and Gorgias Automation Expert | Shopify VA
Taguma, PhilippinesĀ - 2:46 pm local time
š¼ Certified GORGIAS Admin Power User
šāāļø 7+ Years Customer Support PRO
š Top 7 Agent @ AT&T (2018)
š Top 1 Student ā Surge VA Masterclass
With 7+ years of experience in customer service, eCommerce, and tech support, I specialize in resolving issues fast, handling inquiries with care, and creating seamless customer experiences. As a Top Customer Service Agent, I know what it takes to keep clients coming back.
GORGIAS EXPERTISE:
āļø Macro Creation & Setup
āļø Rules & Automation
āļø Helpdesk Optimization
āļø Shopify & App Integrations
SHOPIFY EXPERTISE:
āļø Managing product listings
āļø Processing orders and returns
āļø Handling inventory updates
āļø Sending customer updates
āļø Making basic theme edits
āļø Connecting and managing apps
āļø Managing dropshipping
Think Iām a good match for your team?
š© Send me a messageāletās chat!
Steps for completing your project
After purchasing the project, send requirements so Kenneth Mark can start the project.
Delivery time starts when Kenneth Mark receives requirements from you.
Kenneth Mark works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Call - 30 minutes
A short call to understand your current pain points, discuss goals, and review whatās needed for the audit and setup.