You will get German Customer Service for your Shopfiy store
Top Rated
Top Rated
Project details
Are you running a Shopify store and selling to German customers?
Poor customer support is one of the main reasons for refunds, complaints, and lost customers — especially in the DACH market.
I’m here to fix that.
With 6+ years of experience in German customer service, I help ecommerce brands deliver fast, accurate, and professional support that keeps customers satisfied and loyal.
✅ What I can handle for you:
• German Email Support
• Live Chat Support
• Order tracking & delivery issues
• Returns, refunds & complaints
• Payment issues (Shopify, PayPal, Stripe)
✅ Why work with me?
• Native-level German communication
• Experience with ecommerce brands
• Fast response times
• Professional and reliable service
🎯 Perfect for:
Shopify stores, dropshipping brands, and ecommerce businesses selling in Germany, Austria, and Switzerland (DACH).
👉 Message me before ordering to discuss your needs.
Poor customer support is one of the main reasons for refunds, complaints, and lost customers — especially in the DACH market.
I’m here to fix that.
With 6+ years of experience in German customer service, I help ecommerce brands deliver fast, accurate, and professional support that keeps customers satisfied and loyal.
✅ What I can handle for you:
• German Email Support
• Live Chat Support
• Order tracking & delivery issues
• Returns, refunds & complaints
• Payment issues (Shopify, PayPal, Stripe)
✅ Why work with me?
• Native-level German communication
• Experience with ecommerce brands
• Fast response times
• Professional and reliable service
🎯 Perfect for:
Shopify stores, dropshipping brands, and ecommerce businesses selling in Germany, Austria, and Switzerland (DACH).
👉 Message me before ordering to discuss your needs.
Industry
Arts, Business, Consumer Goods, Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Education, Environmental, Financial Services/Banking, Games, Government & Public Sector, Health & Wellness, Hospitality & Tourism, Insurance, Kids & Family, Legal, Logistics & Supply Chain Management, Manufacturing, Media & Entertainment, Medical & Pharmaceutical, Music, News, Nonprofit, Real Estate, Retail & Wholesale, Society & Culture, Sports & Recreation, Technology & Internet, Transportation & AutomotivePlatform
eBay, Shopify, WixLanguage
GermanWhat's included
| Service Tiers |
Starter
$20
|
Standard
$60
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Management Duration (Days) | 1 | 3 | 7 |
Inventory Management | - | - | - |
Order Management | - | - | - |
Customer Assistance | |||
Payment Processing | - | ||
Product Offers & Promotions | - | - | - |
Reporting | - | - |
Optional add-ons
You can add these on the next page.
Additional Management Day
(+ 1 Day)
+$10
Order Management
(+ 1 Day)
+$10
Payment Processing
(+ 1 Day)
+$10
Reporting
(+ 1 Day)
+$10
PayPal Disputes
(+ 1 Day)
+$20
Stripe Disputes
(+ 1 Day)
+$20Frequently asked questions
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DT
Dennis T.
Oct 7, 2025
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SS
Sofia S.
Sep 27, 2025
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Zz R.
Apr 9, 2025
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Lukas B.
Mar 11, 2025
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LB
Lukas B.
Mar 11, 2025
Customer Support German
About Mohamed
German Customer Service for Shopify | Dropshipping | Stripe | PayPal
100%
Job Success
Cairo, Egypt - 7:51 am local time
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Throughout my tenure, I adeptly managed customer inquiries concerning delivery, return, and payment cases across multiple channels including calls, emails, and chats.
With a commitment to efficiency, my average handling time (AHT) consistently remained below 265 seconds, reflecting my ability to swiftly resolve customer issues while maintaining a high level of service.
Proficient in the following customer support platforms:
• Five9
• Voip System
• Salesforce Service Cloud (zCare)
• HelpScout
• Gorgias
• Alaiko
• Novogenia
• Monday
Recognized for my dedication and performance, I regularly achieved top rankings among my peers, culminating in the receipt of a commendation certificate for my outstanding contributions.
Translation Service:
- English to German, VANBRUUN
Translation of the website content
- English to German Technical, Koehler BrightStar
Technical translation of lighting product descriptions and instructions
- English to German, Montredo GmbH
Newsletter Translation.
- English to German, Travelpro Products Spain S.L.U.
Website Translation & Translation of Google Ads and travel product descriptions
- Bilingual German & English Text Annotator, Private AI Inc.
The tasks involved annotating a variety of texts using an in-house annotation tool.
- MidLocalize
HT & MTPE project Arabic into German
- Arabic to German Proofreader, Eurabic Translation & Localization Destination
ISAAC Acceptability project
If you're looking for a German translator, proofreader or customer service expert who has a strong experience in E-Commerce, Shopify and WordPress, then I am your ideal candidate.
Please send me a direct message to discuss how we can collaborate on your next project. I look forward to the opportunity to work with you :)
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Search Tags:
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Steps for completing your project
After purchasing the project, send requirements so Mohamed can start the project.
Delivery time starts when Mohamed receives requirements from you.
Mohamed works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1
Client shares store details, tools, and support requirements.
Step 2
I review your store and customer support workflow.