You will get Top Notch Customer Support for your Business
Project details
Be rest assured to get excellent customer support service that thoroughly answers your customers' enquiries with personalised responses that turn them into loyal brand advocates.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Ecommerce, Education, Energy, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Photography, Real Estate, Religion & Spirituality, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$125
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 10 days | 25 days | 40 days |
Number of Hours of Work | 2 | 5 | 8 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$510 - $15
Additional Hour of Work
+$5Frequently asked questions
3 reviews
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AS
Andre S.
Nov 25, 2025
🚀 Product Research & Client Support Specialist
She is good took her a little bit to ramp up but then did alot better. Shes very responsive will reply almost immediately which is big for us.
AW
Alexia W.
Oct 28, 2025
Social Media Manager Needed for Brand Growth
VE
Victor E.
Aug 6, 2025
Social Media Management / Chat Support for Community Engagement
Jennifer was an absolute pleasure to work with! She’s incredibly responsive, proactive, and always delivers her tasks on time with little to no corrections needed.
Her attention to detail and ability to understand instructions quickly made the process smooth and efficient. Communication was seamless, and she consistently showed professionalism and a great attitude. If you're looking for someone reliable, efficient, and easy to work with.
I highly recommend Jennifer. I'd be happy to work with her another time.
Her attention to detail and ability to understand instructions quickly made the process smooth and efficient. Communication was seamless, and she consistently showed professionalism and a great attitude. If you're looking for someone reliable, efficient, and easy to work with.
I highly recommend Jennifer. I'd be happy to work with her another time.
About Jennifer O.
Social Media Community & Engagement | FB| IG | Meta | Skool | Reddit
68%
Job Success
Lagos, Nigeria - 11:55 pm local time
With over 3 years of experience in Customer Support, Community Engagement, and Social Media Communication, I’ve supported eCommerce brands, SaaS companies, online communities, and digital businesses by creating positive customer experiences that improve engagement, loyalty, and retention.
I specialise in managing online communities, responding to customer inquiries, handling social media engagement, and turning conversations into meaningful relationships that support business growth.
I understand that customers want fast responses, clear communication, and genuine interaction.
What I Can Help You With:
Social Media Community Management & Engagement
🔹 Managing and moderating Facebook Groups, Discord, Skool, Instagram, and TikTok communities
🔹 Responding to comments, DMs, and community questions
🔹 Building engagement and meaningful conversations
🔹 Community onboarding and member support
🔹 Increasing audience interaction and brand loyalty
🔹 Monitoring community health and enforcing guidelines
🔹 Social listening and audience engagement strategies
Customer Support (Email, Chat & Phone)
🔹 Email Support and Ticket Management
🔹 Live Chat and Phone Support
🔹 Customer onboarding and follow-ups
🔹 Order tracking, refunds, cancellations, and escalations
🔹 Product inquiries and troubleshooting
🔹 Maintaining SOPs and following support scripts
🔹 Providing professional and empathetic customer communication
DM Outreach & Appointment Setting
🔹 Instagram, Facebook, and TikTok DM management
🔹 Lead qualification and customer inquiries
🔹 Booking discovery calls and consultations
🔹 Calendar scheduling and appointment follow-ups
🔹 Relationship nurturing through social engagement
Tools & Platforms I Use:
✔️ Zendesk
✔️ Gorgias
✔️ Freshdesk
✔️ HubSpot
✔️ Intercom
✔️ Shopify & TikTok Shop Seller Centre
✔️ Meta Business Suite
✔️ Slack, Trello & Notion
✔️ Calendly
✔️ Discord
✔️ Canva
✔️ Later & Buffer
Results I’ve Delivered:
✅ Reduced customer response time from 6 hours to under 1 hour during peak periods
✅ Helped an eCommerce brand reduce refund requests by 65% through proactive support
✅ Managed over 60 live chat tickets daily while maintaining a 98% Customer Satisfaction score
✅ Increased engagement through consistent community interaction and fast response management
✅ Successfully booked qualified appointments through strategic DM outreach and follow-ups
I’m passionate about helping brands create strong relationships with their audience while ensuring customers feel heard, supported, and valued.
If you need someone who can manage your online community, engage your audience, handle customer support across multiple channels, and represent your brand professionally, I’d love to work with you.
Click “Invite to Job” and let’s grow your community and customer experience together.
Steps for completing your project
After purchasing the project, send requirements so Jennifer O. can start the project.
Delivery time starts when Jennifer O. receives requirements from you.
Jennifer O. works on your project following the steps below.
Revisions may occur after the delivery date.
Follow Strick rules and company policy.
Ensure to adhere to the client's SOP and company's policy.
Customers Feedback
Ensure to go through the customer feedback for more improved service.