You will get Gorgias Customer Support for your business
Top Rated
Top Rated
Project details
Get an experienced Gorgias Customer Service Agent to efficiently manage your emails, streamline workflows, and deliver superior support for your business.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Fashion & Apparel, Food & Beverage, Lifestyle, Retail & Wholesale, Sports & Fitness, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$200
|
Standard
$400
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 1 | 2 | 4 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$11
12 reviews
(11)
(0)
(1)
(0)
(0)
This project doesn't have any reviews.
DD
Dyne D.
Feb 18, 2025
Customer Success Agent
CM
Chirojoy M.
Oct 2, 2024
Shopify Ecommerce Business Customer Service Helper
AY
Alp Y.
Sep 1, 2024
Shopify/Dropshipping Virtual Assistant
Marc is truly a very smart guy that can get things done without constant management.
AK
Alexis K.
Apr 24, 2024
Customer Service Representative for Gorgias App
AZ
Alberto Z.
Feb 6, 2024
Gorgias Customer Support Representative
About Marc Jeru
Top Rated Customer Service | Gorgias, Shopify & E-commerce Expert
100%
Job Success
Davao, Philippines - 7:07 pm local time
I'm a Top-Rated Plus freelancer with 100% Job Success, experienced in handling customer support for Shopify-based stores using Gorgias. I’ve supported brands across the US, Canada, UK, Australia, Italy, Netherlands and Sweden in industries like bags, clothing, dental, fashion, jewelry, lounge wear, sports wear, and toys.
🔧 Core Skills:
Gorgias Expert: Email, chat, social media (META) handling
Shopify Pro: Order edits, cancellations, refunds, replacements, tracking, discount codes
Chargebacks: Resolution via Shopify, PayPal & Stripe
Fulfillment: Experience with FFS, ShipHero, ShipBob, and Chinese Fulfillments
Customer Retention: Skilled in resolving disputes, managing expectations, and boosting CSAT
Reputation Management: Hands-on with TrustPilot, Loox and customer feedback loops
Knowledgeable with other CRMs such as Zendesk, Re:amaze, Commslayer
💼 Tools & Communication:
Slack, WhatsApp, Skype, Teams, Google Sheets, and more
Admin + back-office tasks with accuracy and speed
🏆 Certifications & Experience:
Gorgias Certified Lead Agent
Leadership experience in North American car sales & support
Trusted by dropshipping and brand stores alike
Upwork Certification for Customer Service
Let’s connect and make your Shopify + Gorgias customer experience world-class.
Steps for completing your project
After purchasing the project, send requirements so Marc Jeru can start the project.
Delivery time starts when Marc Jeru receives requirements from you.
Marc Jeru works on your project following the steps below.
Revisions may occur after the delivery date.
Trial Period
Start with a trial period to ensure everything meets your expectations and is a good match for your business needs.