You will get Customer Support Agent (Phone/Chat/Email)
Rising Talent
Project details
I am a dedicated Customer Support Specialist with 5+ years of experience providing phone, chat, and email support for SaaS and e-commerce companies. I handle customer inquiries, order issues, billing questions, refunds, product guidance, and ticket management with accuracy and empathy.
I specialize in using tools like Aircall, Zendesk, Freshdesk, Gorgias, Shopify, Intercom, and Salesforce. My goal is to deliver fast, friendly, and reliable support to ensure every customer has a positive experience.
Whether you need short-term coverage, weekend support, or consistent daily assistance, I provide professional customer service tailored to your workflow and SOPs.
I specialize in using tools like Aircall, Zendesk, Freshdesk, Gorgias, Shopify, Intercom, and Salesforce. My goal is to deliver fast, friendly, and reliable support to ensure every customer has a positive experience.
Whether you need short-term coverage, weekend support, or consistent daily assistance, I provide professional customer service tailored to your workflow and SOPs.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Fashion & Apparel, Marketing & Advertising, Media & Entertainment, Retail & Wholesale, Software, Telecommunications, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Number of Hours of Work | 4 | 12 | 28 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$8
Weekend Support Availability
+$20Frequently asked questions
1 review
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RB
Rick B.
Dec 20, 2024
TrippaTrading - Helpdesk
Rahul is a hard working and reliable help desk client. We wish him much success in the future, but unfortunately does not fit our company.
About Rahul
Customer Support Specialist | Phone, Chat & Email | Aircall, Zendesk
Gobichettipalayam, India - 11:44 pm local time
I communicate clearly, remain calm with frustrated customers, and follow SOPs to ensure accurate and friendly responses. I have supported US, UK, and global customers across different time zones.
Tools I work with:
Aircall, Zendesk, Freshdesk, Gorgias, Shopify, Intercom, Salesforce, Google Workspace.
What I offer:
✔ Phone Support (inbound & outbound)
✔ Chat & Email Support
✔ Ticket management (Zendesk, Freshdesk)
✔ Order tracking, refunds & e-commerce support
✔ Customer satisfaction & empathy
✔ Strong English communication
✔ US/UK shift availability
✔ Long-term reliability
If you need a calm, friendly, and professional support agent to assist your customers, I’m ready to help your team.
Steps for completing your project
After purchasing the project, send requirements so Rahul can start the project.
Delivery time starts when Rahul receives requirements from you.
Rahul works on your project following the steps below.
Revisions may occur after the delivery date.
Customer Support Delivery
I will deliver customer support as per your package, including phone, chat, email, ticket handling, order help, refunds, basic troubleshooting, and daily updates.