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You will get great customer service via Email and Chat
Top Rated
Top Rated
Project details
You will get great customer service that will bring your company top-ratings for handling customers. With over 4 years of experience in a chat and email support, I care deeply to customers and want them to know that their concerns can be resolved. I professionally deliver work, with minimum supervision required.
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$120
|
Standard
$175
|
Advanced
$245
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Number of Hours of Work | 15 | 25 | 35 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
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Chris B.
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Excellent work and attention to details. Would use again for sure!
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Milan S.
Oct 9, 2020
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I hired her on the basis that she nailed the trial I sent her and am pleased I did. Dianne is a fantastic communicator, had attention to detail and super fast! She provides quality and efficiency which is a rare and valuable combination. I would recommend highly recommend her for the skills she advertises.
About Dianne
Experienced Customer Service | Email & Chat Specialist
100%
Job Success
Carmona, Philippines - 2:42 am local time
🌟 Excellent Customer Service Skills: Exceeded expectations with outstanding service.
☎️ Effective Communication: Empathy, active listening, and clear responses
⚡️ Problem Solver: Problem solver delivering innovative solutions and results.
📨 Email Management: Efficient email mgmt, organized communication, prompt responses.
💻 Tech Savvy: Maximized productivity by effectively using customer support software, ticketing systems, and CRM tools.
I can help you with:
📦 Order management through Salesforce, Siebel, and Shopify
💼 Customer Service (Re:Amaze, Freshdesk)
💬 Excellent Communication Skills with Customers, Suppliers, and Warehouses
🔍 High-attention to detail
🧩 Strong analytical and problem-solving skills
🗂️ Strong organizational skills
📊 Proficient in Excel and Google Sheets
🌐 Proficient in English
Steps for completing your project
After purchasing the project, send requirements so Dianne can start the project.
Delivery time starts when Dianne receives requirements from you.
Dianne works on your project following the steps below.
Revisions may occur after the delivery date.
Introduction to your company
In this step, we will have to discuss your company, so I can know more about how your company works. This is also a great opportunity to assess whether we can work on some things.
Training
In order to deliver work more efficiently, I want to know more on how you run things in your company. This will both help us meet our expectations. This is also a perfect time to introduce me to the tools you use.