You will get HIPAA-Compliant Medical Virtual Assistant for Mental Health Clinics
Project details
This starter package provides reliable, HIPAA-aware administrative support for healthcare providers who need help staying organized without hiring full-time staff.
I support provider-approved workflows for scheduling, inbox management, and general admin tasks, ensuring patient information is handled with care and confidentiality.
This is ideal for solo providers or small practices needing dependable short-term support.
I support provider-approved workflows for scheduling, inbox management, and general admin tasks, ensuring patient information is handled with care and confidentiality.
This is ideal for solo providers or small practices needing dependable short-term support.
Data Entry Type
Error Detection, Online Research, Word ProcessingData Entry Tool
CRM Software, ERP Software, Google Docs, Google Sheets, Medical Records Software, Microsoft Excel, Microsoft Office, Microsoft WordWhat's included $150
These options are included with the project scope.
$150
- Delivery Time 7 days
- Number of Revisions 1
- Number of Hours of Work 12
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Egonna did a great job with our project, will definitely work with again in the future!
About Egonna
Medical Virtual Assistant | Mental Health Billing & Scheduling Support
50%
Job Success
Port Harcourt, Nigeria - 2:12 pm local time
Hi, I'm Egonna!
I help Mental Health Providers and Behavioral Health Clinics protect their billable hours and revenue by eliminating administrative and billing bottlenecks. I don’t just "support" your team; I integrate into your operations to provide the reliable infrastructure your practice needs to grow. My goal is to ensure you never miss a clinical appointment or a dollar in revenue.
By leveraging a background in Biochemistry, I provide a level of clinical literacy and documentation precision that general assistants cannot match.
I understand medical terminology and the high stakes of record accuracy, ensuring your practice remains audit-ready and 100% HIPAA-compliant.
HOW I SUPPORT YOUR PRACTICE
✔️ Scheduling & Calendar Control
I manage therapist calendars in SimplePractice and TherapyNotes, reducing no-shows, and troubleshooting telehealth links to ensure seamless sessions.
✔️ Revenue & Billing Support
I handle insurance eligibility and benefits verification via Availity, NaviNet, Office Ally. I manage CPT/ICD-10 entry and claims follow-up to ensure clean submissions and steady cash flow.
✔️ Clinical Intake & Onboarding
I manage the patient journey from the first inquiry to the secured appointment, acting as your Virtual Front Desk and managing referral tracking and documentation.
✔️ EMR/EHR & Clinical Documentation
I provide reliable organization and record updates in SimplePractice, TherapyNotes, and TheraNest, including chart preparation and medical records management.
✔️ Administrative Support for Healthcare Teams (intake, documentation, coordination)
Administrative Support:
✔️ Calendar & Schedule Management (appointments, meetings, follow-ups): Coordinating appointments, reschedules, and availability to maintain a smooth and conflict-free schedule.
✔️ Email & Inbox Management (drafting, organizing, responding): Organising emails, responding to inquiries, and prioritising urgent messages to ensure timely communication.
✔️ Data Entry & Document: Maintaining accurate records, updating spreadsheets, and ensuring all information is structured and easy to access.
✔️ File & System Organisation: Keeping digital files, folders, and systems well-structured for easy retrieval and operational efficiency.
✔️ Meeting Preparation: Coordinating calendars, preparing agendas, and organising materials to ensure meetings run smoothly and stay outcome-focused.
✔️ Report Creation, Presentations & Spreadsheet Management: Developing structured reports, clean presentations, and well-organised spreadsheets to support decision-making and tracking.
✔️ Task & Workflow Tracking: Monitoring daily tasks, deadlines, and follow-ups to ensure nothing is missed or delayed.
DAILY CLINICAL OPERATIONS:
✔️ Referral Tracking: Preparing and sending fax referrals to specialists without delays.
✔️ Chart Audits: Ensuring documentation accuracy and audit-readiness.
✔️ Patient Outreach: Empathetic follow-ups for appointment reminders and lab results.
✔️ Pharmacy Coordination: Handling medication refill requests and basic lab orders.
TOOLS & SYSTEMS I WORK WITH
✔️ EHR/EMR
SimplePractice, TherapyNotes, TheraNest, Practice Better, DrChrono. Acuity, Picktime
✔️ Insurance Portals
Availity, NaviNet, Office Ally, UnitedHealthcare Link | ProviderExpress and various provider portals.
✔️ Familiar with & Adaptable to: AdvancedMD, eClinicalWorks (eCW), Kareo (Tebra), and Headway.
✔️ Communication & Productivity
Zoom for Healthcare, Doxy.me, Slack, Google Workspace, Microsoft Teams, Asana, Microsoft Office, Google Meet, Zoom, WhatsApp, Google Calendar, Calendly.
WHY PROVIDERS TRUST MY SUPPORT
✔️ 95%+ Same-Day Response: I resolve administrative gaps before they escalate into patient issues.
✔️ Clinical Literacy: Deep understanding of medical terminology and PHI safety.
✔️ Outcome-Focused: My work ensures that when a new patient reaches out, they are onboarded, verified, and scheduled seamlessly.
READY TO ELIMINATE THE ADMIN BURDEN?
If you are tired of administrative bottlenecks, ready to reclaim your billable hours and bring structure back to your practice. I’m ready to help.
Send an invite or click “HIRE NOW” to secure a partner dedicated to your accuracy and consistent revenue. I respond promptly!
Egonna 💙
Steps for completing your project
After purchasing the project, send requirements so Egonna can start the project.
Delivery time starts when Egonna receives requirements from you.
Egonna works on your project following the steps below.
Revisions may occur after the delivery date.
Review Your Requirements
I start by reviewing the information you provide, including your systems, workflows, and specific admin tasks that need support.
Secure Access & Setup
Once access is granted, I set up your calendar, inbox, or documents according to your provider-approved tools and existing processes.