You will get help documentation derived from your support tickets
Top Rated
Top Rated
Project details
I will review your customer support tickets and write knowledge base articles. You can expect clear, concise, and engaging content that is easy to follow.
Let's make your software more usable.
Let's make your software more usable.
Target Country
WorldwideWhat's included
| Service Tiers |
Starter
$65
|
Standard
$100
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 21 days | 14 days | 7 days |
Number of Projects | 4 | 3 | 2 |
General Project Consulting | |||
Define Project Goals | - | - | - |
Define Deliverables & KPIs | - | - | - |
Establish Schedule & Milestones | - | - | - |
Risk Management | - | - | - |
Resource Management | - | - | - |
Budget Management | - | - | - |
Project Reports | - | - | - |
Project Diagrams Provided | - | - | - |
Optional add-ons
You can add these on the next page.
Publishing to your CMS
(+ 1 Day)
+$10
5 reviews
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Mar 18, 2026
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Jack G.
Jun 30, 2025
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Brian H.
Mar 21, 2022
Writer to create user guide for website
Good job!
WM
Wambui M.
Jan 8, 2022
Email marketing tools write up-3000words for $30
I loved working with Jephitha. He's responsive and takes feedback positively. I highly recommend working with him.
WM
Wambui M.
Nov 12, 2020
Saas tool review (24 hrs review)
I really liked working with Jephitha. The delivery is A+ and timely. I will definitely work with him again
About Jephitha
Knowledge Base Writer | SaaS user guides writer | Help center writer
100%
Job Success
Nairobi, Kenya - 3:53 am local time
With over four years of experience as a technical writer, I excel at creating, updating, and refining knowledge base articles, user guides, how-to articles, and release notes.
Here's how I can add value to your team:
Effective Communication: I write in clear, straightforward language, making it easy for users to understand even the most complex concepts and tasks.
Continuous improvement: Whether updating your knowledge base and manuals with the latest features or creating a full documentation library from scratch, I’m committed to ensuring your content evolves alongside your product. I have worked in an agile environment and can comfortably integrate with your development team.
Effective asynchronous collaboration: I have vast experience working with remote teams from different parts of the world and with that comes the need for effective asynchronous communication and collaboration. I have learned to take and give complete instructions that enables teams to collaborate effectively when working in different timezones.
Tool Proficiency: I’m skilled in using industry-standard tools like:
- Zendesk, Jira, WordPress, Trainn, Intercom, Confluence, ServiceNow, Linear, Helpscout
- Markdown, GitLab, GitHub, Postman, Canva,
Educational Background: I am a holder of a BSc Computer Science from one of the top universities in Kenya.
Still wondering if you should work with me? Here's a summary of the top reasons
🏅 4+ years of professional experience
🏅 1000+ Upwork hours done (commitment to long term collaboration)
🏅 Expertise in crafting SEO-optimized help center content and knowledge base articles.
🏅 I deliver informative, user-friendly content.
🏅 You can rely on me for quick turnaround times and a friendly, collaborative approach.
Ready to elevate your documentation? Text me on Upwork to discuss your project.
Steps for completing your project
After purchasing the project, send requirements so Jephitha can start the project.
Delivery time starts when Jephitha receives requirements from you.
Jephitha works on your project following the steps below.
Revisions may occur after the delivery date.
Review the support tickets
Review the source material or your application