You will get a Helpdesk to maintain your computer's data
Rising Talent
Rising Talent
Project details
As a freelancer we employ and cutting-edge technologies and to be a creative to the solutions so that the differentiate of our project from conventional approaches.
Data Entry Type
Document Conversion, Error Detection, Online Research, Word ProcessingData Entry Tool
CRM Software, Google Docs, Google Sheets, Microsoft Excel, Microsoft Office, Microsoft WordWhat's included
| Service Tiers |
Starter
$100
|
Standard
$200
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 20 days | 30 days | 15 days |
Number of Revisions | 2 | ||
Number of Hours of Work | 8 | 10 | 10 |
Formatting & Clean Up | - | - | |
Graph & Table Creation | - | - |
Optional add-ons
You can add these on the next page.
Additional Revision
+$3
Additional Hour of Work
+$3
Formatting & Clean Up
(+ 2 Days)
+$5Frequently asked questions
About Neil Patrick
Customer Support Representative/IT Helpdesk
Mangaldan, Philippines - 7:56 am local time
Strong knowledge of key enterprise technology components, including networking, application servers, databases, and software development.
Familiarity with various operating systems and computer hardware.
Excellent verbal and written communication skills in English, with the ability to simplify complex technical concepts for those with less technical experience.
Service-oriented with a keen aptitude for troubleshooting technical issues, addressing concerns, and delivering exceptional customer service.
A collaborative team player who is optimistic, positive, helpful, strategic, and works well with others.
Experience with ticketing and tracking systems, including Microsoft Dynamics 365.
I am excited to apply for the Customer Support Representative position at your Company, With extensive experience in customer service and a dedicated focus on improving customer satisfaction, I am enthusiastic about the opportunity to contribute to your team.
In my previous role at Northbound Call Center Srvcs, I developed a strong skill set in managing customer interactions and efficiently resolving issues. My role involved handling inquiries across various channels, including phone, email, and chat, troubleshooting concerns, and maintaining high service standards. I have honed skills that align well with the demands of this position:
And also as a Helpdesk Support the apps I'm using are Teamviewer and Anydesk to maintain the individuals computers security and also answer inquiries via automatic dialer. The CRM I'm using is Zoiper.
Technical Support: Provide first-line support for hardware, software, and network-related issues via phone, email, or in-person.
Troubleshooting: Diagnose problems by gathering information from users and performing tests to identify the cause of issues.
Issue Resolution: Resolve technical issues promptly or escalate them to appropriate teams when necessary.
Documentation: Maintain detailed records of all support requests and resolutions in a ticketing system to track progress and create a knowledge base.
User Training: Educate and train users on new software, tools, or technologies, as well as best practices for IT security.
Software Installation and Configuration: Assist in the installation and configuration of software and hardware as needed.
System Maintenance: Perform regular maintenance tasks, such as software updates, system backups, and monitoring system performance.
Customer Service: Provide excellent customer service by being patient, respectful, and clear in communication with users.
Collaborate with IT Teams: Work closely with other IT staff to improve operations, share knowledge, and ensure a high level of service is maintained.
Inventory Management: Track and manage IT assets, including hardware inventory and licenses for software.
Steps for completing your project
After purchasing the project, send requirements so Neil Patrick can start the project.
Delivery time starts when Neil Patrick receives requirements from you.
Neil Patrick works on your project following the steps below.
Revisions may occur after the delivery date.
Be professional