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You will get high level UK based customer service for e-commerce stores.
Top Rated
Top Rated
Project details
My project delivers reliable, professional, and proactive customer service that goes beyond answering inquiries. I combine multi-channel support, fast response times, and strict brand alignment with detailed reporting and insights, ensuring every interaction protects brand reputation, enhances customer satisfaction, and drives loyalty. With experience handling high-volume campaigns and sensitive issues, I provide a turnkey solution that’s both scalable and flexible, ready to adapt to your brand’s needs.
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Energy, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Lifestyle, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$395
|
Standard
$495
|
Advanced
$995
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 30 | 60 | 90 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | - | ||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Additional Engagements - 100 Engagements
+$100
Monthly Reporting
+$50
2 reviews
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AS
Amandeep S.
Jan 26, 2026
UK Only: Client Acquisition & Relationship Coordinator
JC
Joshua C.
Sep 16, 2025
Client Communication & Project Support Manager (Remote)
Melanie has been amazing! She helped us streamline operations and manage clients effectively
About Melanie
Project Managements | Customer Support | Client Communication
100%
Job Success
Cumbernauld, United Kingdom - 12:10 pm local time
I specialise in supporting projects from planning through to delivery, acting as a central point of contact between clients, teams, and leadership. I’m comfortable managing timelines, tracking tasks, maintaining documentation, and ensuring communication is clear and consistent at every stage. My approach is structured but flexible. I understand that priorities can shift, and I adapt quickly while keeping projects moving forward.
Customer experience is at the core of how I work. I take pride in being reliable, responsive, and proactive, whether that means handling client enquiries, resolving issues before they escalate, or making sure nothing slips through the cracks. I’m often described as organised, calm under pressure, and easy to work with - someone who brings clarity to busy environments.
I’m confident working with project management tools, calendars, CRMs, reporting systems, and day-to-day admin workflows. I thrive in roles that require coordination, attention to detail, and strong communication, particularly where supporting both internal teams and external clients is key.
Steps for completing your project
After purchasing the project, send requirements so Melanie can start the project.
Delivery time starts when Melanie receives requirements from you.
Melanie works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Requirement Form is sent to be completed
This will detail all information required to understand your full needs.
Knowledge Base / Canned Responses Shared
This is your standard responses matching your brands tone of voice and FAQs to help keep communication across all customers aligned. This should also contain your SOP for refund / returns / exchanges / courier issues / common complaints.