You will get I'll Build Your E-Commerce Customer Support SOPs and Response Templates
Project details
9 years of e-commerce customer support across Amazon, eBay,
and Poshmark. I've worked inside high-volume operations at
Sutherland, VXI Global Solutions, and TaskUs — I know
exactly what breaks down in support and how to fix it.
I'll build a ready-to-use customer support template system
for your e-commerce store so your team responds fast,
consistent, and on-brand every time.
What you get:
→ Professional response templates for your highest-volume
ticket types: returns, refunds, disputes, shipping, accounts
→ Written specifically for your platform — Amazon, eBay,
Poshmark, Shopify, or general e-commerce
→ Ready to paste into any helpdesk: Zendesk, Gorgias,
Freshdesk, or Gmail
→ Standard and Premium tiers include a full SOP so anyone
on your team handles tickets the same way
I work best with e-commerce businesses handling real volume
who need someone experienced — not someone learning on
your dime. Message me before ordering if you have questions.
and Poshmark. I've worked inside high-volume operations at
Sutherland, VXI Global Solutions, and TaskUs — I know
exactly what breaks down in support and how to fix it.
I'll build a ready-to-use customer support template system
for your e-commerce store so your team responds fast,
consistent, and on-brand every time.
What you get:
→ Professional response templates for your highest-volume
ticket types: returns, refunds, disputes, shipping, accounts
→ Written specifically for your platform — Amazon, eBay,
Poshmark, Shopify, or general e-commerce
→ Ready to paste into any helpdesk: Zendesk, Gorgias,
Freshdesk, or Gmail
→ Standard and Premium tiers include a full SOP so anyone
on your team handles tickets the same way
I work best with e-commerce businesses handling real volume
who need someone experienced — not someone learning on
your dime. Message me before ordering if you have questions.
Industry
Ecommerce, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$35
|
Standard
$75
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 2 | 5 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $35
Additional Hour of Work
+$9Frequently asked questions
About Jing
AI Automation Specialist | n8n Workflow Builder | Customer Support
Cabiao, Philippines - 8:38 am local time
Shipped projects: a GPT-4-powered AI booking agent (n8n + Google Calendar + Gmail) that handles appointments end-to-end, and an automated lead-scoring system using Google Gemini that classifies prospects as HOT, WARM, or COLD the moment a form is submitted.
Currently building in GoHighLevel (GHL) — pipeline automation, tag triggers, IF/ELSE routing, SMS and email actions.
That CS background isn't just history — it means I scope automations that match how support teams actually work. I know exactly where the manual bottlenecks are because I spent 9 years inside them, handling 90–100 cases per shift at Sutherland, VXI, and TaskUs.
If you need a workflow built, a broken automation fixed, or an n8n system scoped from scratch — send me a message.
Steps for completing your project
After purchasing the project, send requirements so Jing can start the project.
Delivery time starts when Jing receives requirements from you.
Jing works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Review
Review your platform, ticket history, and most common customer issues to tailor the templates to your business.
Build & Write
Write all response templates and SOPs matched to your specific products, tone, and platform policies.