You will get I will audit and improve your SaaS customer onboarding experience
Project details
I spent 11+ years as a food service operator. The person on the other end of every on-boarding calls, setting up systems mid-service and troubleshooting in real time. That context is what sets me apart. I don't just audit your on-boarding from a textbook. I look at it through the eyes of your actual customer. I am HubSpot and Zendesk certified, and I deliver structured, actionable frameworks, not generic advice.
Project Type
Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$35
|
Standard
$75
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 2 | 5 | 9 |
Frequently asked questions
About Micahel John
Customer Success & Saas Support Specialist |Food Tech |Hubspot|Zendesk
Lagos, Nigeria - 11:38 pm local time
That experience taught me something most CS professionals learn much later: retention isn’t a strategy, it’s a habit built one interaction at a time.
Today I bring that same instinct to remote customer success and SaaS support, with a specific focus on food tech and restaurant technology platforms. If your product serves restaurant operators, food businesses, or hospitality teams, I already understand your end user deeply. I’ve been that operator. That context changes the speed and quality of every support interaction, Onboarding call, and escalation I handle.
Here’s what I bring to your team:
. Customer Retention — I know how to keep clients before they decide to leave
. Customer Experience (CX) — end-to-end journey thinking, not just ticket closing
. SaaS Customer Support — async-first, tool-native, documentation-driven
. Client Onboarding — structured activation that reduces early churn
. Cross-Selling & Upselling — revenue-aware support, not just reactive help
. Complaint Resolution — de-escalation built over thousands of real interactions
. CRM Management — HubSpot certified, pipeline-literate
. Ticket & Workflow Management — Zendesk certified
. Relationship Building — long-term account thinking, not transactional
. Team Leadership & Training — I’ve supervised teams; I operate with ownership
Tools I work in daily:
HubSpot CRM · Zendesk · Notion · Slack · Zoom · Loom · Calendly · Google Workspace
Certifications:
HubSpot Customer Service · Zendesk Support · Google Customer Service Foundations
I’m available for global remote contracts. Customer success, onboarding specialist, support representative, or client success manager roles. Full-time, part-time, or project-based.
If your platform serves restaurants, food operators, or hospitality businesses, or if you need a CS professional who shows up with real operational context. Let’s connect.
Steps for completing your project
After purchasing the project, send requirements so Micahel John can start the project.
Delivery time starts when Micahel John receives requirements from you.
Micahel John works on your project following the steps below.
Revisions may occur after the delivery date.
Review Requirements
Review your submitted answers and send a confirmation message within 24 hours.
Onboarding Analysis
Analyse your current onboarding flow and identify friction points at each stage.