You will get I Will Be Your Dedicated Executive Assistant and Admin Support Partner
Project details
A great Executive Assistant does not just take tasks — they protect your time, keep your operation running, and make sure nothing falls through the cracks while you focus on what only you can do.
I will serve as your dedicated Executive Assistant and Admin Support partner — managing your calendar, inbox, meetings, travel, task coordination, vendor communication, and daily admin. You deal with me directly. I send a daily end-of-day report every evening so you always know what was completed, what is in progress, and what needs your decision.
5 years supporting CEOs, founders, and business leaders across the US, UK, and Australia — with a track record of 100% schedule accuracy, zero missed deadlines, and operational systems that make businesses run without constant follow-up.
I do not just take tasks. I build systems, manage people, own results, and keep you informed every step of the way.
The result: you get your time back, your operations run smoothly, and you never have to chase anyone for an update again.
Message me before ordering — I will confirm availability and start date. No obligation.
I will serve as your dedicated Executive Assistant and Admin Support partner — managing your calendar, inbox, meetings, travel, task coordination, vendor communication, and daily admin. You deal with me directly. I send a daily end-of-day report every evening so you always know what was completed, what is in progress, and what needs your decision.
5 years supporting CEOs, founders, and business leaders across the US, UK, and Australia — with a track record of 100% schedule accuracy, zero missed deadlines, and operational systems that make businesses run without constant follow-up.
I do not just take tasks. I build systems, manage people, own results, and keep you informed every step of the way.
The result: you get your time back, your operations run smoothly, and you never have to chase anyone for an update again.
Message me before ordering — I will confirm availability and start date. No obligation.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Marketing & Advertising, Media & Entertainment, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$150
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Revisions | 1 | 1 | 1 |
Number of Hours of Work | 20 | 30 | 40 |
Basic Photo Editing | |||
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | - | ||
Travel Planning | - | - |
Optional add-ons
You can add these on the next page.
Project Management Support
+$50Frequently asked questions
35 reviews
(28)
(2)
(3)
(1)
(1)
This project doesn't have any reviews.
AA
Adrian A.
Aug 10, 2026
Executive Assistant
Excellent work.
VA
Vincent A.
Jul 28, 2026
Operations Coordinator / PM AI , tech, hiring knowledge needed
MA
Madinah A.
Jul 27, 2026
Executive Assistant (Part-Time, EST Hours)
He is very solution oriented, and wanted to focus on details
MV
Mina V.
Jul 20, 2026
HOT OUTREACH
Really like working with Vincent, he’s able to work independently and I don’t have to micromanage. He knows what needs to get done and if he has any questions he’ll ask. He’ll communicate any comments or concerns as well as ideas to improve. Enjoy working with him a lot.
JH
Jaymie H.
Jul 14, 2026
Virtual Assistant | Customer Success & Operations
Vincent was courteous and professional in our conversations. However, after accepting the position and confirming that his schedule was flexible, he decided to end the contract before completing any meaningful work, citing the time difference and communication expectations as the reason. These expectations had been discussed in detail before hiring and were a key part of the role.
Unfortunately, I invested considerable time onboarding, conducting meetings, and preparing him for the position, only for the contract to end before the work truly began. While I appreciate his professionalism in communicating his decision and not billing for time, the experience was disappointing, and I was left needing to restart the hiring process.
Unfortunately, I invested considerable time onboarding, conducting meetings, and preparing him for the position, only for the contract to end before the work truly began. While I appreciate his professionalism in communicating his decision and not billing for time, the experience was disappointing, and I was left needing to restart the hiring process.
About Vincent
Executive Assistant | Project Manager | Customer Service | eCommerce
90%
Job Success
Lapulapu, Philippines - 6:42 pm local time
Customer Service & eCommerce Operations leader with 20+ years in customer service, 7 years in operations leadership, and 5+ years as an executive assistant — supporting businesses across the UK, Australia, US, and Europe. I took a European eCommerce brand's Trustpilot rating from single digits to 50%+, achieved 85%+ CSAT, managed teams of 100+, saved clients 30+ hours weekly, and built 150+ SOPs.
🌏 Available across UK and Australian business hours, with reliable power and backup internet for consistent, dependable coverage.
🏆 KEY RESULTS I HAVE DELIVERED:
✅ Trustpilot rating improved from single digits to 50%+ for an eCommerce brand
✅ 85%+ CSAT consistently achieved in customer service operations
✅ Managed and led teams of 100+ with 100% accountability and clear KPIs
✅ 30+ hours saved weekly through scheduling, admin support, and AI automation
✅ 150+ SOPs created across departments with 95% reduction in errors and rework
✅ 35%+ increase in team productivity through process optimization
✅ 98% schedule accuracy and 95% on-time project and task delivery
💼 MY EXPERIENCE — WHAT I HAVE DONE:
🔹 eCommerce Customer Experience Transformation
Led a customer experience transformation for a European pet apparel eCommerce brand — coached the support team, built QA scorecards and escalation workflows, and improved the Trustpilot rating from single digits to 50%+ with 85%+ CSAT.
🔹 eCommerce Customer Service & Operations
Built customer service operations for a growing eCommerce business — SOP library, escalation playbooks, and KPI reporting that made support scalable and less dependent on management.
🔹 Customer Service Team Leadership
Led and managed customer service teams of 100+ with multiple supervisors — QA scoring, coaching, 1:1s, and performance reviews that drove 100% accountability and consistent CSAT improvement.
🔹 Operations Management & Team Leadership
Served as Operations Manager for a distributed team across the UK, Australia, and US — defined roles and KPIs, ran performance reviews, and delivered 100% team accountability with a 35%+ productivity increase.
🔹 Digital Marketing Agency Operations (Australia)
Streamlined operations for a fast-growing Australian digital marketing agency — project management systems, standardized workflows, and client communication that achieved 100% on-time delivery.
🔹 Cleaning Company Operations (UK & US)
Managed daily operations for cleaning companies in the UK and US — cleaner scheduling, recruitment and onboarding, attendance tracking, and customer service that reduced no-shows and freed owners to focus on growth.
🔹 Healthcare Staffing & Caregiver Scheduling
Ran staffing and scheduling operations for a US home care agency — matched caregivers to clients, covered last-minute shift changes, and tracked compliance, achieving 98% schedule accuracy and 95% caregiver reliability.
🔹 SOP & Process Documentation Program
Designed a company-wide SOP and documentation program — 150+ step-by-step SOPs, a centralized library with version control, and training guides that cut errors by 95% and saved 40% of time.
🔹 Executive Assistant & Executive Support
Supported a busy executive managing multiple businesses — complex calendars across time zones, high-volume inbox, travel, and vendor coordination with zero missed appointments.
🔹 AI Automation & Workflow Systems
Build AI-powered automations with Claude AI, Zapier, and Notion — automated reports, announcements, and recurring workflows that remove repetitive work entirely.
🛠 TOOLS I WORK WITH DAILY:
Customer Service & eCommerce: Shopify, Gorgias, Zendesk, HubSpot
AI & Automation: Claude AI, Zapier, Notion
Project Management: ClickUp, Asana, Trello, Monday, Airtable
Communication: Slack, Google Workspace, Microsoft 365
Documentation: Scribe, Confluence, Canva, DocuSign
Scheduling & Finance: Calendly, QuickBooks
⭐ WHY CLIENTS HIRE ME:
You are not just getting a virtual assistant — you are getting a customer service and operations leader who improves your CSAT and reviews, builds scalable support systems, documents your processes, and automates repetitive work with AI. My clients free up their time to focus on growth while I keep everything running smoothly behind the scenes.
📩 Let's talk about how I can lift your CSAT and save you 30+ hours a week. Send me a message and I will respond within a few hours.
SKILLS
Customer Service
Customer Experience
Customer Support
eCommerce
Team Management
Operations Management
Customer Satisfaction (CSAT)
Executive Assistant
Standard Operating Procedure (SOP)
Process Documentation
Zendesk
Gorgias
Shopify
AI Automation
Project Management
Steps for completing your project
After purchasing the project, send requirements so Vincent can start the project.
Delivery time starts when Vincent receives requirements from you.
Vincent works on your project following the steps below.
Revisions may occur after the delivery date.
Intro Call
We have a 30-minute call to understand your priorities, working style, daily tasks, communication preferences, and what a great week looks like for you.
Onboarding Setup
I get access to your calendar, inbox, and tools — set up a daily report template, agree on response times, and prepare an onboarding SOP for our workflow.