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You will get professional customer support / chat support for a week (Monday - Friday)
Rising Talent
Project details
Full Project Description:
Do you need someone dependable to handle your customer messages with care?
Let me be your email and chat support assistant for 5 days. I specialize in providing quick, thoughtful, and friendly responses that keep customers satisfied while you focus on growing your business.
With years of experience supporting global companies, I’m confident managing large volumes of messages across different platforms and tools.
Here’s what you’ll get:
✨ Fast replies to emails and chats
✨ 100 - 150 emails responses daily
Increase CSAT to more than 50%. great customer retention.
✨ Clear, kind, and helpful tone
✨ Help with order tracking, product info, returns, and complaints
✨ Daily message logs and status updates
✨ Tools I’ve used: Zendesk, Salesforce, Gorgias, Freshdesk, HubSpot, and even Social media messages, etc.
I’m tech-savvy, detail-oriented, and comfortable adapting to your systems and workflows.
♦️Available for custom jobs too - Feel free to invite me directly!
♦️I'm new to Upwork but not new to Customer service! And, as a newcomer, I'm offering budget-friendly pricing so you can try my services with confidence, and I can earn your 5-star review!
Do you need someone dependable to handle your customer messages with care?
Let me be your email and chat support assistant for 5 days. I specialize in providing quick, thoughtful, and friendly responses that keep customers satisfied while you focus on growing your business.
With years of experience supporting global companies, I’m confident managing large volumes of messages across different platforms and tools.
Here’s what you’ll get:
✨ Fast replies to emails and chats
✨ 100 - 150 emails responses daily
Increase CSAT to more than 50%. great customer retention.
✨ Clear, kind, and helpful tone
✨ Help with order tracking, product info, returns, and complaints
✨ Daily message logs and status updates
✨ Tools I’ve used: Zendesk, Salesforce, Gorgias, Freshdesk, HubSpot, and even Social media messages, etc.
I’m tech-savvy, detail-oriented, and comfortable adapting to your systems and workflows.
♦️Available for custom jobs too - Feel free to invite me directly!
♦️I'm new to Upwork but not new to Customer service! And, as a newcomer, I'm offering budget-friendly pricing so you can try my services with confidence, and I can earn your 5-star review!
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included $100
These options are included with the project scope.
$100
- Delivery Time 5 days
- Number of Revisions 3
Optional add-ons
You can add these on the next page.
Additional Revision
+$3Frequently asked questions
1 review
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AS
Abdulla S.
Jan 5, 2026
Customer service
About Prisca
Customer Support Agent | Ecommerce| SaaS | Fintech |Dispute Resolution
Abuja, Nigeria - 8:12 pm local time
A skilled customer support specialist with 5 years of expertise in Fintech, SAAS and e-commerce, proficient in managing high-volume support environments using tools like Zendesk, Jira, salesforce and Shopify.
Successfully handled over 100 daily tickets while achieving 95%+ CSAT scores, reduced repeat complaints through effective root cause analysis, and improved response efficiency. Leverages skills in email support, order tracking, and process adherence to enhance customer satisfaction and loyalty. Known for calm communication and problem-solving, contributing to brand reputation preservation.
♦️Over the years, I’ve:
✅ Handled 100+ tickets daily across while maintaining high quality.
✅Reduced repeat complaints by identifying root causes and escalating for permanent fixes.
✅Improved response time and workflow efficiency through better ticket prioritization.
✅Supported international customers across Europe, Africa, Australia and the US.
✅Converted hesitant customers through empathetic upselling and retention strategies.
♦️What I bring to the table:
✅Expert in CRM tools: Zendesk, Gorilladesk, Freshdesk, Gorgias, Shopify, Crisp, Google Sheet, Salesforce, Jira, DeepL PRO.
✅Fast, clear and empathetic communicator — fluent in English, with strong grammar and tone.
✅Multilingual Support: I use DeepL Pro to provide fast, professional, and natural-sounding support in multiple languages for your global customers.
✅Dispute & Chargeback Defense: I protect your revenue by building strong evidences of delivery and communication to banks/Shopify to win chargebacks.
✅Tracking & Logistics: I specialize in solving "Order Not Received" claims by providing the "last-mile" delivery proof needed to resolve issues and prevent fraud.
✅Order tracking, refunds & billing support
💬 I’m known for my calm communication, reliability, fast learning ability, and strong problem-solving skills. I don’t just “reply to customers” , I help improve support systems and protect your brand reputation.
📌 Available 30+ hours/week
📌 Open to long-term contracts & contract-to-hire
📌 Ready to start immediately
✅My goal is to provide a seamless, global support experience that reduces refunds, increases retention, and safeguards your store’s reputation.
💠Send me an invite, a message, or let’s schedule a quick 10-minute call to discuss how I can help your store grow!
Steps for completing your project
After purchasing the project, send requirements so Prisca can start the project.
Delivery time starts when Prisca receives requirements from you.
Prisca works on your project following the steps below.
Revisions may occur after the delivery date.
Review and Set up
I'll read through your brief, FAQs, messages templates and get familiar with your platform. I'll confirm log in access, availability schedule, time zone, and communication method.
Begin Customer Support Duties
I'll start handling your email and chat inquiries as agreed - professionally, on-brand, and always customer-focused.