You will get a Reliable Customer Representative/Customer Support
Project details
I provide professional customer support services to help businesses deliver excellent customer experiences. I can handle customer inquiries, email support, live chat, ticket management, and issue resolution with professionalism and efficiency.
Language
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$20
|
Advanced
$70
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 7 days |
Number of Hours of Work | 2 | 4 | 24 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
About Sofia
Executive Assistant | Operation & Inbox Management | Customer Support
Festac Town, Nigeria - 11:55 pm local time
That`s where i come in.....
With over 2 years of experience , I support founders and fast-moving teams by bringing clarity, organization, and execution discipline to the day-to-day operations that keep a business running. When things start slipping between conversations, tasks aren’t clearly tracked, or systems feel messy, I step in to rebuild structure and keep everything aligned.
My focus is simple: execution and flow.
Making sure work moves smoothly, priorities are clear, and nothing gets missed.
I support with :
• Execution & Project Coordination – I keep tasks moving, timelines clear, and ensure deliverables are completed without constant follow-up
• Operations & Workflow Structure – I organize how work flows across your team, reduce bottlenecks, and create systems that actually work
• Executive & Administrative Support – I manage your inbox, calendar, scheduling, and daily coordination so you can focus on bigger decisions
• Customer Support – I handle customer inquiries, order issues, inventory, tracking deliveries and ensure your clients feel heard and supported at all times. (E-commerce flow)
• Inbox & Email Management – I set up filters, labels, and automations to keep communication organized and stress-free.
• Client Success & Communication – I track commitments, maintain clear communication, and make sure nothing falls through the cracks.
I’m experienced with tools like Trello , Asana, Notion, CRMs, and automation platforms and I’m quick to learn any system your business already uses.
More importantly, I don’t just assist I take ownership. I bring structure, consistency, and reliability to your operations so things run smoothly without you needing to constantly check in.
If your business is moving fast but your systems aren’t keeping up, I’ll help you fix that.
Steps for completing your project
After purchasing the project, send requirements so Sofia can start the project.
Delivery time starts when Sofia receives requirements from you.
Sofia works on your project following the steps below.
Revisions may occur after the delivery date.
Customer Support Setup
I review the requirements , gain access to necessary tools, and prepare to handle customer inquires,
Support & Delivery
I provide professional customer support, manage inquiries efficiently, and deliver updates or reports as needed.