You will get remote customer support (chat, email, phone)
Project details
Struggling to keep up with customer questions, refunds, or onboarding? I help businesses like yours deliver fast, friendly, and reliable support so you can focus on growing while I keep your customers happy.
With 5+ years of experience working with fast-paced SaaS, fintech, and service-based companies (like Motive, AtoB Fuel Cards, and Pay Ready), I bring the professionalism, tools, and tone your customers expect, without the need for micromanagement.
Tools I’m Proficient In:
Zendesk • HubSpot • Salesforce • Freshdesk • Intercom • Notion • Google Workspace • Slack • Metabase •
What I Offer:
📨 Email, chat, and ticket support (via Zendesk, HubSpot, Intercom, or Salesforce)
📦 Order, billing, refund, or account issue resolution
🧠 Technical troubleshooting for apps or web-based products
🧾 CRM documentation & daily summaries
📈 Customer onboarding & retention support
With 5+ years of experience working with fast-paced SaaS, fintech, and service-based companies (like Motive, AtoB Fuel Cards, and Pay Ready), I bring the professionalism, tools, and tone your customers expect, without the need for micromanagement.
Tools I’m Proficient In:
Zendesk • HubSpot • Salesforce • Freshdesk • Intercom • Notion • Google Workspace • Slack • Metabase •
What I Offer:
📨 Email, chat, and ticket support (via Zendesk, HubSpot, Intercom, or Salesforce)
📦 Order, billing, refund, or account issue resolution
🧠 Technical troubleshooting for apps or web-based products
🧾 CRM documentation & daily summaries
📈 Customer onboarding & retention support
Purpose
BusinessIndustry
Business Services & Consulting, Financial Services, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$120
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 8 | 8 | 8 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$4
3 reviews
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SC
Sanitary C.
May 29, 2025
Customer Service & Sales Assistant (Remote, UK Hours)
He did a no show after the 4th day which concluded us to terminate the contract early. He did not alert us so we lost, clients and more which we paid to gain due to all members being busy and the unanticipated no show.
HA
Heloise Marie A.
May 5, 2025
Experienced Customer Support Agents for a Fintech Company (US hours)
SM
Shayla M.
Nov 22, 2024
Recovery Support Agent in Call Center (Remote)
About Muhammad Dawood
Customer Support Expert | 5+ Yrs | Zendesk, Salesforce | B2B + SaaS
57%
Job Success
Islamabad, Pakistan - 5:36 am local time
✅ Expert in Zendesk, Salesforce, HubSpot | Email, Chat & Phone support
My background includes:
- Leading teams of up to 8 people and managing high-volume support operations
- Resolving technical issues efficiently while maintaining strong client relationships
- Overseeing property renovations and debt collection workflows for U.S.-based clients
- Solid foundation in tech with a BCA in progress and experience across SaaS and logistics sectors.
CRM's that I've used:
- HubSpot
- SalesForce
- MetaBase
- Intercom
- ZenDesk
- Slack
- Five9
- Notion Etc.
Let’s work together to bring expert-level support and strategic problem-solving to your company!
Steps for completing your project
After purchasing the project, send requirements so Muhammad Dawood can start the project.
Delivery time starts when Muhammad Dawood receives requirements from you.
Muhammad Dawood works on your project following the steps below.
Revisions may occur after the delivery date.
Will go through the training material within a few days and will be ready,