You will get a complete email template pack for your customer support team
Project details
Most freelancers hand you a list of generic emails and call it done. I build a complete, ready-to-use system your team can open and start using immediately — no editing marathons, no guesswork, no inconsistent replies.
Every template is written around your brand voice, your customers, and your most common support scenarios. Whether your tone is warm and friendly or formal and professional, the templates will sound like you — not like a copy-paste from the internet.
What makes this different:
✔ Organized by scenario so agents find the right email fast
✔ Clear placeholders — [Customer Name], [Order ID] — ready to fill in
✔ Tone guide included so every agent writes consistently
✔ Built for real teams, not just solo founders
If you're tired of every support email sounding different depending on who's working that day, this project is for you.
Let's build something your team will actually use.
Every template is written around your brand voice, your customers, and your most common support scenarios. Whether your tone is warm and friendly or formal and professional, the templates will sound like you — not like a copy-paste from the internet.
What makes this different:
✔ Organized by scenario so agents find the right email fast
✔ Clear placeholders — [Customer Name], [Order ID] — ready to fill in
✔ Tone guide included so every agent writes consistently
✔ Built for real teams, not just solo founders
If you're tired of every support email sounding different depending on who's working that day, this project is for you.
Let's build something your team will actually use.
Purpose
BusinessIndustry
Arts & Design, Business Services & Consulting, Construction, Data Analytics, Ecommerce, Education, Environmental, Events Planning, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Real Estate, Retail & Wholesale, Software, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$95
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 7 days |
Number of Hours of Work | 5 | 10 | 18 |
Scriptwriting | |||
Summary Report | - | - | - |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - | - |
Frequently asked questions
About Niurca Maria
Bilingual Customer Support | E-commerce Virtual Assistant
Santo Domingo Este, Dominican Republic - 9:22 am local time
I specialize in supporting e-commerce stores by managing customer inquiries, processing orders, and maintaining smooth daily operations. I have hands-on experience using tools like Zendesk, Shopify, and CRM systems to handle high volumes of tickets while ensuring accuracy and customer satisfaction.
Here’s how I can support your business:
• Customer support via email, chat, and social media (Instagram, Facebook)
• Order tracking, returns, refunds, and product inquiries
• CRM management (Zendesk, Shopify, Magento)
• Inbox and ticket management
• Data entry and administrative support
• Customer follow-ups and issue resolution
I’m detail-oriented, reliable, and proactive. My background in accounting, payroll, and administrative operations has strengthened my attention to detail, accuracy, and ability to manage sensitive information and processes efficiently. I take ownership of every task and always aim to provide a smooth and positive experience for both customers and teams.
If you're looking for someone who is organized, communicative, and committed to delivering results, I’d love to support your business.
Let’s work together!
Steps for completing your project
After purchasing the project, send requirements so Niurca Maria can start the project.
Delivery time starts when Niurca Maria receives requirements from you.
Niurca Maria works on your project following the steps below.
Revisions may occur after the delivery date.
Requirements review
I review your business details, brand tone, and support scenarios to fully understand your needs before writing anything.
Template outline
I create a structured outline of all templates organized by category and share it with you for quick approval