You will get I will build your IT operations report or Excel dashboard
Project details
With 12+ years in enterprise IT at MSCI — a global financial data firm — I built and owned the Weekly, Bi-Weekly, and Monthly IT operations reporting process across a 24x7 global environment. I know exactly what leadership wants to see and how to present it clearly.
This project delivers a professional Excel or Google Sheets IT operations dashboard covering SLA compliance, incident volume trends, MTTR analysis, and team performance — built from your actual ServiceNow, Jira, Remedy, or CSV export.
What makes this different from a generic spreadsheet freelancer: I come from the operational side. I have sat in Major Incident bridge calls, tracked SLA breaches in real time, and produced reports that directly informed executive decisions. The dashboards I build are ones your IT team will actually use every week — not just a pretty chart that gets ignored.
Every delivery includes clean formatting, color-coded KPI indicators, chart visuals, and a handover note so your team can refresh the data independently going forward.
This project delivers a professional Excel or Google Sheets IT operations dashboard covering SLA compliance, incident volume trends, MTTR analysis, and team performance — built from your actual ServiceNow, Jira, Remedy, or CSV export.
What makes this different from a generic spreadsheet freelancer: I come from the operational side. I have sat in Major Incident bridge calls, tracked SLA breaches in real time, and produced reports that directly informed executive decisions. The dashboards I build are ones your IT team will actually use every week — not just a pretty chart that gets ignored.
Every delivery includes clean formatting, color-coded KPI indicators, chart visuals, and a handover note so your team can refresh the data independently going forward.
Target Country
Worldwide, United States, CanadaWhat's included
| Service Tiers |
Starter
$45
|
Standard
$120
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
General Project Consulting | - | - | |
Define Project Goals | - | - | |
Define Deliverables & KPIs | |||
Establish Schedule & Milestones | - | - | - |
Risk Management | - | - | - |
Resource Management | - | - | - |
Budget Management | - | - | - |
Project Reports | |||
Project Diagrams Provided | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $50
Monthly Retainer
(+ 1 Day)
+$150
Extra Revision
(+ 2 Days)
+$20About Satbir Singh
ITSM Consultant | IT Reporting, SLA Dashboards & Helpdesk | Excel
Mississauga, Canada - 5:41 am local time
At MSCI, a global financial intelligence firm, I owned the Major Incident process across a 24x7 global environment. I built and delivered Weekly, Bi-Weekly, and Monthly Excel reports with SLA trend analysis that directly informed executive decisions. I know what good IT reporting looks like — and I know how to build it from scratch.
Whether you need an IT operations dashboard, a clean SLA compliance report, recurring ticket trend analysis, or hands-on IT helpdesk support, I bring structured thinking, attention to detail, and zero-handholding delivery.
What I can do for you:
→ Build Excel/Google Sheets IT dashboards with Pivot Tables and trend charts
→ Produce SLA compliance, MTTR, and incident volume reports
→ Deliver weekly or monthly IT operations reporting on retainer
→ Clean up and organize messy IT ticketing data (ServiceNow, Jira, Remedy)
→ Provide IT helpdesk support: user account management, O365 administration, Active Directory
→ Write IT process documentation, runbooks, and SOPs
I work independently, communicate proactively, and always deliver structured, professional output. Based in Ontario, Canada — available for North American time zones.
Tools: ServiceNow · Jira Service Management · Remedy · Excel (Advanced) · Azure Active Directory · Microsoft Intune · O365 · Nagios · Confluence · SharePoint
Steps for completing your project
After purchasing the project, send requirements so Satbir Singh can start the project.
Delivery time starts when Satbir Singh receives requirements from you.
Satbir Singh works on your project following the steps below.
Revisions may occur after the delivery date.
Review your data and confirm scope
I will review your data export within 24 hours, check column structure and data quality, and message you with confirmation or any clarifying questions before starting work.
Clean and structure the raw data
Standardize formats, fix inconsistencies, and organize the raw ticket data into a clean structure ready for reporting. This ensures accurate results across all metrics.