You will get e-commerce order, invoice, and support handling.
Project details
Running an online store can be stressful. Keeping up with orders, refunds, and customer messages takes time. That’s where I come in.
I’m Vanessa, a dedicated Virtual Assistant with over 3 years of experience supporting e-commerce brands through efficient order management, clear communication, and reliable administrative support.
Here’s what I’ll handle for you:
• Track and manage customer orders and refunds
• Create and send invoices accurately
• Respond to customer inquiries via email or chat
• Update inventory and listings as needed
• Provide daily or weekly status updates
You’ll receive professional, detail-oriented service so you can focus on growing your business, while I make sure everything behind the scenes runs smoothly.
Let’s work together to keep your customers happy and your operations organized!
I’m Vanessa, a dedicated Virtual Assistant with over 3 years of experience supporting e-commerce brands through efficient order management, clear communication, and reliable administrative support.
Here’s what I’ll handle for you:
• Track and manage customer orders and refunds
• Create and send invoices accurately
• Respond to customer inquiries via email or chat
• Update inventory and listings as needed
• Provide daily or weekly status updates
You’ll receive professional, detail-oriented service so you can focus on growing your business, while I make sure everything behind the scenes runs smoothly.
Let’s work together to keep your customers happy and your operations organized!
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Marketing & Advertising, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$54
|
Standard
$160
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 1 | 6 | 15 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$25 - $50
Additional Hour of Work
+$25
Social Media Replies
+$20Frequently asked questions
22 reviews
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About Vanessa
Virtual Assistant | Customer Support | E-commerce | Admin Support
100%
Job Success
Bellerose, United States - 5:14 am local time
I’ve helped 30+ businesses streamline their daily operations, and I’d love to do the same for you.
Hi there! I'm Vanessa, a dedicated Virtual Assistant who helps online business owners save time and run things smoothly. I specialize in customer support, e-commerce operations, and administrative tasks that keep your business organized and your clients happy.
I’m detail-oriented, dependable, and proactive, the kind of assistant who anticipates what you need before you ask. My goal is to deliver high-quality work, build long-term partnerships, and make your day-to-day tasks effortless.
Here’s what I can help you with:
📨 Customer Support (Email, Chat, or CRM tools)
🛒 E-commerce Order & Sales Management (tracking orders, invoices, refunds, and inventory)
📬 Email & Calendar Management
Let’s streamline your workload so you can focus on growing your business.
💬 Message me today. I’d love to learn about your goals and how I can support them!
Steps for completing your project
After purchasing the project, send requirements so Vanessa can start the project.
Delivery time starts when Vanessa receives requirements from you.
Vanessa works on your project following the steps below.
Revisions may occur after the delivery date.
Review project details & send requirements
The client provides access to their e-commerce platform, customer service tools, and lists their top priorities for the week.
Project kickoff & setup
I review your systems, confirm access, and set up a clear workflow for tracking orders, handling messages, and sending updates.