You will get I will handle your Shopify & Etsy customer support professionally
Rising Talent
Project details
I provide reliable and professional customer support for Shopify and Etsy stores to help improve customer satisfaction and reduce refunds.
With 15+ years of experience and 4+ years in e-commerce support, I understand how to handle customer queries, order issues, and complaints efficiently. I focus on clear communication, fast response times, and problem-solving to ensure a smooth customer experience.
What makes me different:
• Clear communicator (Upwork verified working style)
• Accountable and reliable in handling tasks
• Experienced in handling international customers (USA, UK, AU)
• Skilled in managing order tracking, delays, and refunds
Whether it’s handling daily customer messages or resolving complex issues, I ensure your customers feel heard and satisfied.
Let’s work together to improve your customer support and grow your business.
With 15+ years of experience and 4+ years in e-commerce support, I understand how to handle customer queries, order issues, and complaints efficiently. I focus on clear communication, fast response times, and problem-solving to ensure a smooth customer experience.
What makes me different:
• Clear communicator (Upwork verified working style)
• Accountable and reliable in handling tasks
• Experienced in handling international customers (USA, UK, AU)
• Skilled in managing order tracking, delays, and refunds
Whether it’s handling daily customer messages or resolving complex issues, I ensure your customers feel heard and satisfied.
Let’s work together to improve your customer support and grow your business.
Purpose
BusinessIndustry
Ecommerce, Fashion & Apparel, Retail & Wholesale, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$20
|
Advanced
$50
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Hours of Work | 1 | 3 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Frequently asked questions
About Ashish
E-commerce Customer Support Specialist | Shopify, Etsy | Email & Chat
Kolkata, India - 6:41 pm local time
I streamline customer service and operations with over 15 years of experience, including 4+ years in remote roles. My expertise lies in managing customer support for international clients, enhancing E-commerce operations, and coordinating cross-functional teams. I specialize in optimizing workflows using Asana to drive efficiency and improve processes.
Having worked in various service sectors, I understand the nuances of delivering excellence across different markets, including the USA, UK, and Australia. I am skilled at handling marketplace operations and have a proven track record in people management. If you are seeking a professional who can elevate your customer support and operational strategies, I am ready to contribute. Let's connect and discuss how I can support your goals.
Steps for completing your project
After purchasing the project, send requirements so Ashish can start the project.
Delivery time starts when Ashish receives requirements from you.
Ashish works on your project following the steps below.
Revisions may occur after the delivery date.
Receive requirements & access
I review your store, inbox, and guidelines
Start customer support handling
Respond to messages, manage orders, and resolve issues