You will get a complete Intercom implementation to improve your customer experience.

I will design a clear and efficient customer support workflow for your team using Intercom. This includes mapping how conversations move through your support process, defining responsibilities, and structuring inbox management to reduce response time and improve team efficiency. You will receive a documented workflow covering: Conversation routing and assignment Tagging and prioritization structure Escalation process Inbox organization and team responsibilities This add-on can be purchased together with any Intercom implementation package.

I will create a support performance dashboard using Intercom reporting so you can track the most important customer support metrics. The dashboard will help you monitor your team's efficiency and customer satisfaction. Metrics can include: First response time Resolution time Conversation volume Customer satisfaction (CSAT) Agent performance overview I will also provide guidance on how to interpret these metrics. This add-on can be purchased together with any Intercom implementation package.

I will provide a training session for your support team on how to use Intercom effectively. The training focuses on improving response speed, conversation management, and internal workflows. Training includes: Inbox management best practices Tagging and conversation organization Using macros and automation Handling customer conversations efficiently The session can be delivered live or recorded for your team. This add-on can be purchased together with any Intercom implementation package.