You will get I will manage your customer support inbox and CRM for one week
Project details
Need a dependable Customer Support Specialist or Virtual Assistant? I provide professional email and live chat support, CRM updates, data entry, calendar management, and administrative assistance. I focus on clear communication, accuracy, and timely delivery to help your business stay organized and keep your customers satisfied.
Target Country
WorldwideWhat's included
| Service Tiers |
Starter
$40
|
Standard
$75
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Projects | 1 | 1 | 1 |
General Project Consulting | - | - | - |
Define Project Goals | - | - | - |
Define Deliverables & KPIs | - | - | - |
Establish Schedule & Milestones | |||
Risk Management | - | - | - |
Resource Management | - | - | - |
Budget Management | - | - | - |
Project Reports | |||
Project Diagrams Provided | - | - | - |
Frequently asked questions
About Mercy
Virtual Assistant | Customer Support | Admin Specialist
Lagos Island, Nigeria - 7:17 am local time
I'm Mercy Ejuailo, a Virtual Assistant specializing in customer support, admin operations, and email management. In my experience supporting businesses, I've:
Handled 20-40+ customer chats daily, responding to inquiries, documenting leads, and routing them to the right team
Managed staff attendance tracking, expense documentation, and booking inquiries for a service-based business
Worked across CRM and support platforms including GoHighLevel, Zendesk, Freshdesk, Intercom, and Gorgias
Used tools like Slack, Zoom, Loom, Google Workspace, Excel, and Zapier to keep operations running smoothly
Built automation workflows (lead capture, appointment reminders) to save time and reduce manual follow-up
I'm quick to learn new systems, communicate clearly, and treat every client's business like it's my own. If you need someone reliable to handle support tickets, manage your inbox, keep your calendar on track, or take repetitive admin tasks off your plate then let's talk.
Available now. Fast response time. Let's get your operations running smoother.
Steps for completing your project
After purchasing the project, send requirements so Mercy can start the project.
Delivery time starts when Mercy receives requirements from you.
Mercy works on your project following the steps below.
Revisions may occur after the delivery date.
Review Project Requirements
Review the client 's instructions, goals, and materials to understand the project requirements before starting work.