You will get I will manage your email and live chat customer support
Project details
Running a business shouldn't mean drowning in customer messages. I provide professional email and live chat support to help you manage tickets, resolve order issues, and keep your customers happy — so you can focus on growing your business. I bring hands-on experience managing customer support for an online Daraz store, including order inquiries, complaints, and refund handling, along with strong written communication skills built through years of client-facing, one-on-one work. I'm comfortable working in Zendesk, Freshdesk, or directly through email, and I prioritize fast, clear, and friendly responses every time. Whether you need ongoing daily support or help clearing a ticket backlog, I'll make sure nothing falls through the cracks. Not sure which tier fits your needs? Message me first — I'm happy to help you figure out the right fit before you order.
Purpose
BusinessIndustry
Agriculture, Business Services & Consulting, Ecommerce, Fashion & Apparel, Food & Beverage, Media & Entertainment, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$8
|
Standard
$20
|
Advanced
$45
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 3 | 8 | 15 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Frequently asked questions
About Muhammad
Customer Service Representative | Email, Chat, Zendesk & Freshdesk Sup
Multan, Pakistan - 7:20 am local time
My background combines hands-on customer-facing experience with strong written and verbal communication skills:
- Managed end-to-end customer support for an online store on Daraz — handling order inquiries, shipping questions, and complaint/refund resolution
- Experience with Zendesk and Freshdesk for ticket and help desk management
- Years of one-on-one communication experience as an online tutor, resolving questions and concerns with patience even under pressure
- Comfortable across email, live chat, and phone support channels
- Reliable, detail-oriented, and committed to keeping customers satisfied
Regular communication and quick response times matter to me — I'll keep you updated and make sure nothing falls through the cracks. Let's talk about how I can support your customers.
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
Access & Onboarding
I handle incoming emails or live chat messages promptly, professionally, and within the scope of your selected tier.
Respond to Tickets & Chats
I handle incoming emails or live chat messages promptly, professionally, and within the scope of your selected tier.