You will get I will perform a mystery shopper CX audit and QA report
Project details
Unlike general virtual assistants who simply answer tickets, I bring 15+ years of specialized QA, Technical Support, and Call Center Leadership experience to your business. I don't just "pretend to be a customer"—I evaluate your team using professional industry metrics for tone, accuracy, first-call resolution, and de-escalation.
What sets my CX Audit apart:
• A Supervisor's Eye: I review your support channels using the exact same QA frameworks I used to train and manage support teams for over a decade.
• Actionable Solutions: I don’t just hand you a list of your team's mistakes. I provide a comprehensive PDF report with concrete steps and scripts to fix the leaks in your customer journey.
• Focus on ROI: Poor customer service directly hurts your bottom line through chargebacks, bad reviews, and churn. My audit is specifically designed to protect your brand reputation, reduce refund rates, and increase customer retention.
I have been working remotely in high-volume environments for years. I am reliable, detail-oriented, and ready to help you optimize your customer experience from day one.
What sets my CX Audit apart:
• A Supervisor's Eye: I review your support channels using the exact same QA frameworks I used to train and manage support teams for over a decade.
• Actionable Solutions: I don’t just hand you a list of your team's mistakes. I provide a comprehensive PDF report with concrete steps and scripts to fix the leaks in your customer journey.
• Focus on ROI: Poor customer service directly hurts your bottom line through chargebacks, bad reviews, and churn. My audit is specifically designed to protect your brand reputation, reduce refund rates, and increase customer retention.
I have been working remotely in high-volume environments for years. I am reliable, detail-oriented, and ready to help you optimize your customer experience from day one.
Target Country
United States, United Kingdom, CanadaWhat's included
| Service Tiers |
Starter
$75
|
Standard
$150
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
General Project Consulting | - | - | - |
Define Project Goals | - | - | - |
Define Deliverables & KPIs | - | - | - |
Establish Schedule & Milestones | - | - | - |
Risk Management | - | - | - |
Resource Management | - | - | - |
Budget Management | - | - | - |
Project Reports | - | - | - |
Project Diagrams Provided | - | - | - |
About Nicole
Customer Experience (CX) Auditor | QA Specialist & De-escalation
Las Cruces, United States - 5:42 am local time
My Core Services:
• Mystery Shopper CX Audits: I act as a secret shopper, test your email/chat/phone channels, and deliver a comprehensive PDF report on your team's performance.
• Support Playbooks: I write custom de-escalation scripts and First-Call Resolution SOPs.
• CRM Cleanup: Salesforce and helpdesk organization.
Let me help you improve your customer retention and protect your brand's reputation with actionable, professional QA
Steps for completing your project
After purchasing the project, send requirements so Nicole can start the project.
Delivery time starts when Nicole receives requirements from you.
Nicole works on your project following the steps below.
Revisions may occur after the delivery date.
Strategy & Scenario Setup
I review your website, target audience, and top customer complaints. I then design 3 customized "secret shopper" scenarios specifically tailored to test your support team.